Job Summary (Purpose of the Role)
- Runs the engine room of the bank: cash and vault management, tellering, account services, transfers, end-of-day processing, and the enforcement of operational controls across the branch.
- Open the vault jointly with the designated custodian; disburse till cash to tellers against registers.
- Supervise tellers, customer care, and back-office processing throughout the day.
- Authorise transactions above teller limits, manage cash swaps, and monitor till/vault insurance limits.
- Oversee account opening, mandates, cheque management, transfers, and other customer instructions.
- Balance the vault at close of business; investigate and resolve any teller overages/shortages same day.
- Run/supervise end-of-day (EOD) on the core banking application and review exception reports.
- Ensure branch cash holding stays within insured limits; arrange cash evacuation to correspondent bank.
- Enforce dual control, call-over of previous day's tickets, and other operational controls.
- Coordinate with ICT on downtime issues and with Finance on daily proofs/reconciliations.
Requirements
Educational Qualification:
- B.Sc./HND in Banking & Finance, Accounting, Business Administration, or related discipline.
Professional Certification:
- CIBN MCP strongly preferred (required for CBN approval of top management positions); ACIB an advantage
- Minimum of 7 years in banking operations, with at least 3 years supervising branch operations in an MFB or commercial bank. Proven track record in microfinance, retail banking, or SME lending, Must satisfy CBN fit-and-proper requirements.
- Branch operations management; cash and vault management; transfer operations (NIP, NEFT); account services; core banking administration and EOD processing; operational risk controls; reconciliation oversight; knowledge of CBN cash handling and operational guidelines.
Soft Skills & Attributes:
- Strong supervisory and coaching ability; calm under pressure; meticulousness; customer-service mindset; problem-solving; integrity. The ability to speak Igbo language is a part of the description.