Help make every stay at YellowDoor Hotels feel welcoming and well run. You'll lead the front desk and guest services teams, resolve guest concerns, and keep service consistent through busy shifts. This is a hands-on role in a fast-moving Abuja boutique hotel with high standards and a warm, professional team.
Responsibilities
Lead front desk and guest services across daily shifts.
Resolve guest concerns and turn difficult moments into positive experiences.
Coach staff and hold the team to clear service standards.
Coordinate arrivals, guest requests, and smooth shift handovers.
Produce timely shift reports and address recurring guest issues.
Requirements
4-8 years of experience
Guest recovery
Front desk leadership
Guest services management
Staff coaching
Shift operations
Service reporting
Guest recovery and complaint resolution
Premium four- or five-star hotel guest-services management (4 - 5 years)
Front-desk shift operations and handovers
Service-standard coaching and performance management
Shift reporting and guest-issue trend analysis
What the Role Offers
YellowDoor is a fast-moving boutique operation: professional and warm with guests and colleagues, clear about standards, and committed to developing people without compromising accountability.