Primary Reporting: Team Leader Field Operations
Secondary Reporting: Regional Technical Manager
Department: Technology
Leadership Level:Individual/Team Contribution
Job summary/ Job purpose/ Role Intent:
- Perform maintenance and operations activities within assigned area, ensuring the quality and continuity of the services as per the set KPIs, within the budgeted costs. Execute and follow-up the network extensions. Detect and give warning about dysfunctions of network elements.
- Organization Structure (must include who this position reports to)
- Number of employees directly reporting to this job: 0
- Number of indirect reports (i.e. employees reporting to the direct report) 0
- Number of 3rd party staff e.g. contractors, consultants, outsourced service providers reporting to this job): 0
- Attend to equipment faults logged in through the trouble ticket (TT) system in compliance with corrective maintenance KPIs.
- Perform preventive routine maintenance to ensure consistent equipment & environs health checks.
- Work in Coordination with Support and NMC teams while analysing fault incidents, to ensure that accurate & timely correction is achieved and that clears are confirmed and communicated as necessary.
- Propose improvement actions of the network structure.
- Accurately carry out preventive maintenance program and make reports on the same.
- Jointly perform new site commissioning tests with equipment vendors and only accept links/sites that qualify criteria set in the engineering standards & equipment factory specifications
- Compile and submit reports on all maintenance related matters and attend to meetings daily for evaluation
- Establish and show cause of link failure by filling in the reason for outage (RCA) form and produce evidence as and when a demand of the same could be made.
- Achievement of performance KPIs
- Ensure network availability of >99.60%
- Achieve 80% of TTs within SLA
- Ensure network quality with packet loss of <0.05%
- Achieve 90% of planned work first time
Qualifications- Academic and Professional
- Bachelor's Degree in Telecommunication
- Lean six sigma - Yellow belt
- CCNA Certification
- Valid Driving License
- 2 years' experience in transmissions network maintenance.
- Network Management Systems
- Radio rigging
- Knowledge of GSM 2/3G/4G architecture
- Good understanding of BSS/transmission technology.
- Microsoft Office
- Customer focus
- Planning and organizing
- Troubleshooting
- Contributes actively to a working environment in which colleagues work co-operatively with each other, accepting collective responsibility. Teams achieve high standards of performance by continually reviewing objectives and priorities
- Is eager to develop new ideas and concepts for identifying better solutions to current and future problems. Creates a climate in which new approaches are not only welcomed but also expected from everyone in the organisation to continuously improve overall performance and generate new business ideas
- Review calculated risks after considering the potential organisational and stakeholder concerns; Identifies areas of potential risks and create backup plans for any contingency; Encourages others to explore new opportunities for business
- Comprehend and identify patterns or connections between situations that are not obviously related, and identify key or underlying issues in complex situations. It includes using creative, conceptual or inductive reasoning
Relationships / Contacts / Communication
- (indicate the nature of the most important internal and external relationships that are relevant)
- Who (internal & external)
- Why (purpose of communication) and How often?
- Business Units: Enterprise, mobile and mass market
- External: Customers, Contractors, other network operators.
- Frequently - to share information, problem solving i.e. network related issues
- Frequently - to share/obtain information, problem solving
Planning / Organizing / Integrating
Major Challenges/Problem Solving
- (Provide 2-3 examples of the major challenges and problems, which need to be solved in this job, and the nature of the job's role in solving these problems e.g. make recommendation or final decision)
Own decisions or Recommendations
- (Provide 2/3 examples of decisions or recommendations the job holder is mandated to make)
Optical Fibre network damages ,due to road constructions/vandalism
- Maintenance materials/spares/tools
- Acquisition/utilising ones recovered within the network
- (Provide a brief description of the environment within which the job operates e.g. remote locations, multiple interfaces across units, function head, multi-function, etc.)
- Management planning cycle (Micro vs Macro planning)
- (What type of planning is required and how long in advance?)
- Office and field based environment
- Daily/weekly/monthly planning ,based on job demand