ENVIRONMENT: DRIVE process improvements and automation, ensuring critical administrative and governance activities are consistently executed and owned at the Group IT Reporting and Administration Manager sought by a dynamic Consultancy in Cape Town. The role enables informed decision-making, protects organisational expenditure and provides the governance, commercial management, financial control, reporting, analytics and business operations capability for Group IT. It ensures that contracts, suppliers, budgets, invoices, reporting, compliance activities and operational governance processes are effectively managed and coordinated across multiple stakeholders. The successful incumbent must possess a suitable University Degree or equivalent tertiary qualification or equivalent relevant working experience. You will need 3+ years proven experience in Financial Administration, Contract Management and Procurement processes including experience in a leadership role and managerial responsibilities and solid knowledge of Financial Management principles and processes & business processes and IT systems and infrastructure within the Contact Centre environment. DUTIES: Manage the department and Administration Specialist providing guidance and support. Ensure necessary tools are in place to deliver IT reporting, and data analysis insights. Drive the regular and scheduled delivery of all agreed IT operational and project-related reports. Prepare executive reports for stakeholders. Maintain and monitor the contracts and license renewal schedule. Lead the RFP process for Group IT suppliers including preparation of RFP documents, board papers, and contracts coordination. Steer, drive, and continuously optimise the Group IT procurement process, including the alignment of requirements and adherence to compliance with Group IT Departments. Support compliance activities for the Automation Enablement Program and other AI solution implementations. Develop and implement financial management processes for IT projects, including budgeting, forecasting, and cost tracking. Oversee and drive the successful delivery of consolidated telephony provider management across the servicing community. Monitor project expenditures and ensure adherence to budgetary guidelines. Collaborate with stakeholders to provide financial analysis and reporting. Identify opportunities for cost optimization and efficiency improvement. Perform other duties consistent with the position. REQUIREMENTS: Qualifications – University Degree in a relevant discipline or other equivalent tertiary qualification or equivalent relevant working experience. Experience/Skills – >3 Years proven experience in Financial Administration, Contract Management and Procurement processes, Compliance, Business Intelligence, or related roles. >3 Years proven experience in a leadership role and managerial responsibilities. Knowledge of Financial Management principles and processes. Familiarity with business processes and IT systems and infrastructure within the Contact Centre environment. Very high proficiency in English language (both written and verbal). ATTRIBUTES: Excellent communication, presentation and interpersonal skills to build relationships and collaborate effectively with stakeholders. Excellent attention to detail and accuracy of tasks delivered. Leadership skills to guide and motivate the Administration Specialists. Strong analytical skills and financial acumen. Excellent organizational and time management skills to handle multiple workstreams and deadlines. Flexible, self-motivated, and proactive approach.