JOB PURPOSE:

To grow and acquire merchant base and grow transaction counts and volume from time to time.
Responsible for managing partnership and relationship with billers among others.
Manage online sales strategies and the various platforms used to conduct digital sales and increase market share from time to time.
To manage, establish and maintain positive customer relationships, plan and deliver effective marketing strategies and monitor the progress of new and existing products to ensure growth and profitability of the company.
Sell Solutions to Govt's and Govt parastatals that will lead to customer onboarding and growth in transactions.

KEY RESPONSIBILITIES:

Merchant Services:

Acquire and Manage Billers/Merchant On-boarding process. Identify and sign new partnerships.
Win new businesses from clients and manage relationship with clients to grow the existing business
Prompt deployment and proper maintenance of POS Terminals/Telephone POS and preparing monthly report showing the various income lines which is presented to management.

E-Commerce:

Develop and manage strategies to/and Acquire Merchants for the Banks e-commerce platforms and solutions
Develop innovative solutions and products tailored to specific needs of the markets
Manage existing relationship with clients to increase the share of wallets of the clients.
Carry out strategic online marketing plans of the bank
Manage the overall user experience including site navigation, content development and promotional campaigns
Create engaging content for a variety of mediums including web, social media and more
Ensuring an appropriate design, programming, and testing of the bank's online based activities.
Analysis of the e-commerce related performance.
Devising strategies that harness sales-related insights, prevailing standards, and novel developments to encourage sales in our online store.
Creating frameworks that transform our social media sites into highly profitable platforms.
Analyzing traffic to inform website maintenance and the effectiveness of Hope marketplace.

Government Payment:

Develop and manage strategies to Acquire Government and Government Parastatals for revenue collections and disbursements
Develop and manage strategies that will lead to on-boarding of customer accounts through Government disbursements and drive the accounts for transactions.

Others as maybe assigned.

EDUCATION:

Minimum of first degree is required while Master's degree and professional qualification or accreditation is desirable

SKILLS NECESSARY FOR JOB FUNCTION:

EXPERIENCE:

Minimum of 15 years post-graduation experience in Banking, Mobile Money, Aggregators, Telcos, FMCG, Micro Finance, Banking/Financial Services sectors.

Group Head, Payment Services

Key skills