Group Account Director - Midrand

Job Description

The Opportunity

• We're looking for a Group Account Director to lead a portfolio of client accounts the person clients call first, and the person their teams look to for direction.
• This role is built for agency people. You've grown up client-side of the agency floor, you know how integrated campaigns actually come together across Strategy, Creative, Media, Data, Technology and Production, and you have deep digital marketing expertise you can bring into every client conversation.
• You'll own the overall health of your accounts: client satisfaction, commercial performance, operational excellence, team leadership, and the quality of every piece of work that leaves the door. Your job is to turn client business objectives into integrated marketing solutions that deliver measurable outcomes.
• This is a role for someone who wants to be a trusted advisor, not just a campaign manager.

This Role Is a Strong Fit If You

• Have spent the bulk of your career in an agency environment integrated, creative, media, or digital
• Bring strong digital marketing knowledge and can hold your own on channel strategy, performance and emerging platforms
• Have run large, complex client accounts rather than a long list of small ones
• Enjoy leading people as much as leading work

What You'll Do

Lead the Client Relationship

• Build and maintain senior-level client relationships
• Act as the trusted advisor, providing strategic guidance that goes beyond campaign delivery
• Lead client presentations, workshops, quarterly business reviews and executive meetings
• Develop deep understanding of your clients' business objectives, challenges and market dynamics
• Anticipate client needs and bring proactive opportunities to the table
• Manage escalations professionally and drive them to resolution
• Ensure consistently high levels of client satisfaction

Set the Strategic Direction

• Translate client business objectives into integrated marketing solutions
• Challenge briefs to ensure strategic clarity
• Partner with Strategy and Creative teams to produce impactful work
• Ensure campaigns align with both brand strategy and business objectives
• Champion innovation and thought leadership
• Identify opportunities for new services and business growth

Run Accounts with Excellence

• Oversee day-to-day management across multiple accounts
• Ensure all work is delivered on time, on budget, and to the highest quality
• Maintain strong project governance
• Monitor project risks and dependencies
• Ensure accurate forecasting and resource planning
• Oversee scopes of work and change requests
• Ensure account processes are followed consistently

Build and Grow the Team

• Lead and inspire account teams to deliver exceptional client service
• Coach Account Directors and Account Managers
• Conduct regular one-on-ones
• Support career development across the team
• Set clear performance expectations
• Manage performance effectively
• Foster collaboration across disciplines
• Promote a positive team culture
• Encourage continuous learning

Qualification

What You'll Bring

Essential Agency & Digital Background

• 8 - 12+ years in agency account management or client services
• Strong digital marketing knowledge
• Experience managing large, integrated client accounts

Leadership & Commercial

• Experience leading multidisciplinary teams
• Experience managing senior client stakeholders
• Proven commercial management experience
• Demonstrated success growing client relationships

Why Join Us

• Career progression that moves. A transparent, fast-paced approach built around your strengths, with continuous coaching from senior colleagues.
• Work with the best. You'll sit alongside Accenture experts solving some of the biggest industry challenges with innovative thinking and pioneering tools.
• Flexibility and reward. Flexible work arrangements and a range of benefits, including competitive rewards.
• Technology that keeps you sharp. Access to state-of-the-art technology that deepens your existing skills while you help shape the latest business trends.
• Impact beyond the work. Opportunities to make a difference in the communities where we work and live.