The Grade A CCTV Controller is responsible for ensuring the efficient and effective operation of the Control Room, maintaining continuous CCTV surveillance and supporting the implementation of access control and security procedures.
The role is responsible for monitoring and responding to security-related activities, conducting CCTV investigations, maintaining accurate records and statistics, preparing reports and providing effective communication and administrative support within the Control Room.
The Grade A CCTV Controller will report directly to the Control Room Manager.
What you will bring
Qualifications
PSIRA Grade A registration.
Matric / Grade 12 - certified copy required.
SASSETA NQF US 11513 Level 4, 15 credits - "Operate Effectively within a Specified Control Room Environment".
SASSETA NQF US 11508 Level 4, 10 credits - "Write Security Reports and Take Statements" will be advantageous.
Microsoft Office certification will be advantageous.
Experience, Knowledge & Skills
3 - 5 years' experience within the security industry.
3 - 5 years' relevant experience working within an ESTATE environment.
3 - 5 years' experience in a Control Room, CCTV monitoring or call centre environment.
Proven experience in CCTV surveillance and investigations.
Proven experience with electronic security systems and operator training.
Experience with alarm monitoring systems, including CATHEXIS and SCADA, will be advantageous.
Solid computer literacy, particularly Microsoft Word and Microsoft Office.
Knowledge of access control procedures and Control Room operations.
Knowledge of Security Industry regulations and operational requirements.
Experience in report writing and maintaining accurate records.
Excellent verbal and written communication skills.
Excellent telephone etiquette and interpersonal skills.
Ability to communicate effectively with employees, clients and members of the public.
Strong attention to detail and excellent observation skills.
Ability to multitask and work effectively under pressure.
Ability to exercise discretion when handling and disclosing confidential information.
Fluent in written and spoken English.
Additional demonstrable requirements:
Valid Code 08 driver's licence will be advantageous.
SAMAE (Surveillance and Monitoring Assessment Exercise) profiling.
PAW (Personality & Work - Integrity) profiling.
20/20 vision eye test certificate to be supplied by the applicant.
ISASA Security Training - CCTV Body Language & Observation Skills will be advantageous.
ISPS training will be advantageous. Training will be provided to the successful applicant.
First Aid, Fire Fighting and Health and Safety Representative training will be advantageous.
What you will be doing
Ensure that the Control Room remains fully operational and functions efficiently at all times.
Maintain and uphold the primary function and operational requirements of the Control Room.
Conduct continuous CCTV surveillance and monitoring of designated areas.
Conduct CCTV investigations and provide accurate information and reports as required.
Monitor and manage access control procedures, including access onto the wharf side.
Manage shipping movements into and out of the Cutler area.
Respond to and assist with staff and client complaints in a professional and appropriate manner.
Operate effectively across multiple Control Room functions, including CCTV monitoring and answering telephone calls.
Maintain accurate records, statistics and Control Room documentation.
Prepare clear, accurate and timely security reports and statements.
Perform general administrative duties in support of Control Room operations.
Assist with compliance requirements relating to the ISPS Code.
Liaise with electronic and mechanical maintenance contractors regarding security and Control Room equipment.
Carry out duties and responsibilities in accordance with the applicable Site Job Description .
Enforce and adhere to the Company's Code of Conduct, policies, procedures and operational standards.
Maintain professional communication and appropriate telephone etiquette when interacting with employees, clients and members of the public.
Exercise appropriate discretion when handling sensitive or confidential information.
Support the effective operation and security of the site through proactive monitoring, observation and reporting.