Join the customer service team of a leading international travel and holiday company, helping customers manage their holiday bookings and travel arrangements.
In this role, you will support German- and English-speaking customers with holiday bookings, travel-related enquiries and booking changes, delivering a smooth and positive customer experience.
Responsibilities
- Assist international customers via phone, webchat and email.
- Handle holiday bookings, rebookings and cancellations.
- Update customer information and maintain accurate booking records.
- Resolve customer enquiries and proactively address issues.
- Take ownership of the customer experience while maintaining high standards of accuracy, productivity and service quality.
- Communicate professionally and confidently in both German and English.
Requirements
- German and English at C1–C2 level.
- At least 12 months of international call-centre experience or experience in airline reservations or a travel agency.
- Strong communication and interpersonal skills.
- Grade 12 / Matric qualification.
- Clear criminal and credit records.
Location: Cape Town, South Africa
Work model: On-site
Schedule: 8-hour rotational shifts, Monday to Sunday.
Remuneration: R25,000 gross per month.
Perks And Benefits
- Night-shift allowance applicable to hours worked after 19:00.
- Subsidised transport: one-way transport provided, with an employee contribution of R315.
- Medical Aid (employee only) OR Medical Insurance (employee + 2 dependants).
- Pension scheme with a 2.5% company contribution and a 2.5% employee contribution.