Review assigned risk addresses and policy records on TIAL and the relevant project datasets.
Use available geocoding and mapping functionality, including address lookup, coordinate entry, map pin-drop, fuzzy search and other approved online mapping sources, to validate risk locations.
Capture and update accurate address and geolocation information in line with project procedures and data-quality standards.
Identify cases where first-level accuracy cannot be achieved and investigate alternative sources of reliable location information.
Engage professionally with brokers, third-party platform stakeholders and, where appropriate, clients to obtain or confirm accurate risk-location details.
Communicate clearly in writing and verbally through email, telephone and Microsoft Teams.
Maintain complete records and an audit trail of information obtained, validations performed and updates made.
Manage an allocated work queue, meet agreed productivity and turnaround targets, and provide progress updates.
Escalate unresolved, unclear or high-risk cases in accordance with the project process.
Protect confidential policyholder and business information and comply with company procedures.
Minimum requirements:
Matric / Grade 12.
At least 1 - 2 years' relevant experience in administration, data capture, customer service, insurance operations or a similar environment.
Computer literacy, including Microsoft Outlook, Teams and basic Excel.
Ability to learn and work confidently across business systems and online mapping tools.
Strong written and verbal English communication skills.
Ability to work from the Tygervalley office for the duration of the contract.
Advantageous:
Experience in short-term insurance, policy administration, underwriting support or broker servicing.
Experience with address validation, geocoding, GPS coordinates, mapping platforms or data-quality projects.
Ability to read, speak and write Afrikaans.
Previous experience working in a target-driven project or fixed-term processing environment.
Competencies:
High attention to detail and accuracy.
Strong comprehension and the ability to apply training and procedures consistently.
Practical problem-solving and resourcefulness in finding and validating location information.
Professional written and verbal communication.
Customer and stakeholder service orientation.
Planning, organisation and time management.
Ability to work independently while contributing to a project team.
Ability to work under pressure, manage high volumes and meet service-level and productivity expectations.
Accountability, confidentiality and a strong data-quality mindset.