General Manager, Customer Management & Platforms

Division: Customer RelationsDivision

Department: Customer Management& Platforms

Location: Greater Accra

Position: General Manager, Customer Management & Platforms (VACANCY REF. NUMBER – MTN-CR-ADTRACK004-26)

Level: MTN Level 4

Reports to: Chief Customer Experience Officer

Job summary

Oversee customer centricity and implementation of best practices in Customer Experience management and service delivery across various platforms in the company to achieve business objectives.

Evolving Digital Telecommunication business and business models.

Multiregulated environment.

Increasing demand for digital experiences and data-driven decisions to keep up with customers.

A shift from share of market to share of life.

Evolving business models and partnership management.

Brand Reputation

Increasing traditional and non-traditional competitors complimented by growing price wars.

Key Tasks:

Qualification Required & Experience

Education:

A Degree in the Social Sciences or a related field of study

A Post Graduate qualification in Business or a related field of study

Experience:

10 years’ relevant experience with at least 5 years in a senior managerial role.

Knowledge / Technical Competencies

Stakeholder management

CRM strategy and platform management

Business and commercial acumen

Digital customer transformation initiatives

Process digitization and automation

Customer channel migration strategies

Project Management

Analytical Thinking

Problem solving skills

Results oriented

Leadership and People Management Skills

Team Building Skills

Communication Skills

Customer focus

Quality Focus

Excellent Interpersonal relations

Performance excellence

Attention to Detail

Organizational skills

Proficient working knowledge of Microsoft Office (Word/Excel/Power Point/Visio)

General working conditions

Anywhere/Anytime work/ Ability to manager self/Personal accountability.

Location: Accra

How To Apply For The Job

Qualified Applicants should indicate Ref number: MTN-CR-ADTRACK004-26 as the email subject and ensure that CVs are saved in their names.

Values are the core of MTN’s Culture, our five values called Live Yllo is the force that unites and inspires each of us to make an impact that matters in the world. Tell us: Which of our five Live Yello values resonates most with you and why? (Limit 250 words).

Qualified Applicants should send their Curriculum Vitae and write up by 23rd October 2026 to:

[emailprotected]

Closing Date: 23 October, 2026