Oversee the resolution of any legal compliance issues, ensuring compliance processes are developed to avoid in the future Communicate all relevant DPDHL policies Resolve any escalated issues to legal compliance
Security
Ensure adequate security measures are in place for all sites
Ensure an effective deployment of The DSC 6 Steps security framework across all sites Ensure an effective response to all security risks and manage all claims where applicable
Process Framework
Define the sites operational potential based on the business strategy and ensure operations are performing to their potential in a simple and sustainable way
Define the sites KPIs to be achieved this year and next year, and develop plans to achieve these goals
Manage supplier relationships and appoint new suppliers within guidelines where applicable
Ensure adherence to customer and contractual requirements
Manage customer relationships including key negotiations and major issue resolution
Review the customers regulatory and internal audit results and action plans and develop existing local process frameworks accordingly to avoid a repetition of any negative audit points
Customer Engagement
Lead commercial reviews with the customers (growth and renewal) affecting all the sites
Develop customer relationships year-on-year to ensure customer retention and loyalty
Manage supplier relationships and appoint new suppliers within procurement guidelines
Conduct quarterly business reviews with the customers on performance to ensure appropriate level of account profitability
Work with the customer to identify and propose opportunities to grow the business
Support Business Development / Account Management on business case preparation and review
Help identify and introduce new profitable opportunities to Business Development Develop customer joint business plans and regularly review execution of the plans, removing internal barriers to its achievement
Support cross-sell by introducing the existing customer with relevant business needs to other DSC products or to other DPDHL divisions
Resource Planning and Management
Lead the overall approach to resource planning and management, direct reports are recruited, assessed, trained and resources are planned to meet the forecasted volumes and managed to achieve optimum performance within budget and the organisational structure is lean and efficient
Manage and integrate the competing requirements of sites to deliver a balanced set of results or services
Recommend whether DSC should add to, or delete from, its existing products/services and the infrastructure of sites, equipment and IT systems
Leads regular performance reviews with the management team, with focus on profitability and overall efficiency in line with targets
Performance Management
Accountable for the overall multi year performance of the site, including achievement of agreed customer KPIs, delivering site budget, financial results and other internal KPIs (e.g. safety, operational, employee related etc)
Ensure the KPI's (e.g. customer KPI's and DSC H&S KPI's) are maintained to the required level and lead initiatives to continuously improve
Ensure the sites report data accurately and on time
Conduct regular performance reviews and coaching with direct reports
Contribute to the development of the business objectives / strategy and translate this into multi year plans
Monthly Review Process: Have a standardized structure and routine for Monthly Performance reviews for all the sites in the cluster. This is to review both input & output Operational KPIs, Ops excellence programs progress (using DPMs/OPMs) in a structured and standardized format
Site Development Plan
Create and own 24 month+ Site Development Plans to drive towards LEAN operations, engaging relevant stakeholders to improve sites overall maturity, performance and productivity
Participate in the Site Development Plans Management Review Process, with personal accountability for those tasks in the plan with target completion times beyond a year
First Choice Continuous Improvement
Identify and deliver improvement opportunities using First Choice tools at the sites, focusing on delivering continuous improvement and enhanced productivity to grow the business over the next few years
Identify and share best practice about ways to improve effectiveness and efficiency of all sites; ensure this is integrated into Site Development Plans and engage peers to share best practice between sectors and products
Ensure sites analyse the environmental impact of the business activities and engage in continuous improvement action to increase environmental efficiency Conduct OMS FC Confirmation to review & endorse the OMS FC culture in the sites in his culture.
For Open book contracts, ensure gain share is agreed as per the improvement plans for the year by the Site/General manager.
Lead the effective use of and perform Gemba Walks and Performance Dialogues to identify and implement areas for improvement.
Review success of site continuous improvement initiatives driven by Gemba Walks and Performance Dialogs
New Business
Identification of profitable new target sectors and key clients within the sectors
Preparation and presentation on DHL Supply Chain credentials to target clients
Client needs analysis and solution options generation
Solutions costing and preparation of operations blueprints
Selling of operational solution and commercial case to Client and relevant Business Units
Contractual agreements with emphasis on SLA's
Implementation planning and execution
Set sales targets and define strategy to achieve these targets and to follow the set strategy punctually
Support marketing activities, including trade and mailings
Determine new opportunities by analyzing business needs
Manage the proposal development process and maintain the time-lines for the proposal teams
Coordinate with sponsors concerning size, standards, conditions and timing of research
Develop draft proposals based on team meetings and discussions
People
Demonstrate an active leadership style
Lead and participate in Performance Dialogs, Gemba walks and Town Hall meetings
Lead by example to reinforce behaviours associated with our culture (e.g. Respect & Results, Continuous Improvement, Employee Engagement)Lead a culture where people give and receive feedback in a constructive and productive manner
Sponsor CSR (Corporate Social Responsibility) initiatives and engage employees in participation
Lead regular customer reviews
Provide active recognition of improvements
Ensure participation in EOS opportunities and activities
Provide leadership for the sites in assessing potential, developing talent and succession planning
Responsibility for recruiting and developing direct reports and managing performance within local guidelines
Responsible for partnering with local HR Business Partner regarding any employee/industrial relations matters e.g. unions, works councils etc
Education / Qualifications
Educated to University Degree level or equivalent professional qualification, Essential
Professional university degree in Logistics, Advantageous
Matric, Essential
Experience
Previous experience in managing large scale logistic Operations
10 Years Experience within the Supply Chain Industry
International experience, is an advantage
Experience in business development roles, is an advantage
DPDHL Core Competencies & Skills
Maintains effective relationships with customers
Develops / Delivers high quality / innovative products, services or solutions
Focuses on customer needs and gains their commitment
Gains management / colleague support to meet customer needs
Ensures strategies / plans are aligned and reflect others' views
Develops strategies / plans aligned to broader organizational strategy
Communicates strategy
Establishes clear, challenging, and achievable objectives
Coordinates efforts and aligns resources to achieve objectives
Regularly reviews and communicates progress against objectives and adjusts as needed
Champions continuous improvement and innovation
Provides candid / regular feedback
Supports the development of others
Inspires others to develop themselves
Conveys a clear sense of personal goals and values
Actively seeks feedback to improve performance
Develops new skills and modifies behaviours based on feedback
Takes personal responsibility for career and development