Hospitality

Gbv Case Worker

Ekklesiyar Yan'uwa a Nigeria (EYN Project)·Borno, Nigeria·Full Time·Onsite
HospitalitymanagerFull TimeOnsite
-Closes Oct 16, 2026

EYN Projects is a community-based non-profit/non-governmental organization. We respect and believe in the infinite worth of every individual. This is demonstrated through our developmental and humanitarian services to affected communities, equal employment opportunities, building and strengthening the skills of our staff, and ensuring qualitative and effective service delivery. EYN Projects does not discriminate based on gender, ethnicity, or religion in our recruitment exercise nor in our humanitarian and developmental work.

We are recruiting to fill the position below:

Job Title: GBV Case Worker

Location: Borno Job type: Full-time

About the Role

This position is for Increased support in Gender – Based Violence response and increasing awareness on GBV prevention in the community.

The GBV Caseworker will be responsible to provide the day-to-day Management of the women and girls safe space and outreach in the communities adolescent girls GBV response cases including case management and running the adolescent girls program.

Main Responsibilities The Caseworker will be responsible for the following, including those not listed but are extensions of those expressly stated:

Ensuring that Survivor-Centred Approach Guiding principles are maintained and enforced while working with women and adolescent girls.

Responsible for the overall management of the safe spaces, activities for adolescent for girls

Facilitating the setting up of information desk at the women and girls centres where adolescent and women of reproductive age can access Sexual Reproductive Health information.

Supporting at-risk individuals or survivors by referring (with their consent) to other service providers (Health, legal counselling, shelter, livelihoods, or mental health etc)

Providing direct support, care, basic information, counselling, and case management for GBV survivors through assessment of survivor needs, developing an action plan, implementing the pan, follow up and case closure processes in line with the GBV case management standard operating procedure and IASC guidelines on case management (SOP).

Ensuring that Do No Harm principles are implemented, observed, and upheld in all the engagements of the Case Worker.

Responsible for the GBV and WASH outreach activities in the community.

Identifying resource need and facilitate the requests for supplies at centres.

Responsible for the day-to-day supervision of artisans providing skills training adolescent girls.

Liaising with the MEAL Officer and line manager to produce monthly data and regular narrative reports for different stakeholders as well as donor narrative report.

Supporting the implementation as well as ensuring the adherence to monitoring and evaluation plans.

Providing weekly case update to supervisor (GBV Officer) including new cases identified, number of referrals, cases closed and follow ups.

Providing weekly report on activities at the women and girls’ centre. This will include including key achievements, challenges, lessons learnt and follow up support needed from supervisor.

Participating in case conference meetings and provide summary information on critical cases that required case conference.

Maintaining positive coordination and relationship with other partners in the field to promote holistic approach to case management.

Documenting and sharing relevant information that will inform the development of case studies and or success stories of the project Provide direct, one-on-one, and ongoing case management services, including safety planning.

Identify gaps in referral services and report these gaps to the GBV Officer for action.

Complete and maintain case management records to maximize confidentiality and safety.

Participate in case review meetings and referral coordination meetings if needed.

Contribute to a positive team environment.

Practice self-care

Any other duties that may be assigned

Qualifications

Bachelor’s Degree in psychology, social sciences, public health, nursing required or any other related field from a certified tertiary institution.

At least 2 years humanitarian experience in Protection

Skills:

Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

Delivering result: Willingness and ability to take initiative not only in identifying problems but also in suggesting and implementing solutions.

Excellent communication skills and a willingness to be respectful, kind, sensitive and empathise with all beneficiaries and their carers Experience in GBVIMS and case management.

Flexible and willing to work and stay in community of implementation.

Good interpersonal skills to establish effective working relationships with all staff and key stakeholders.

Willingness and ability to take initiative not only in identifying problems but also in suggesting and implementing solutions.

Proven capacity for management and leadership

Demonstrable ability at report writing

Fluency in written and spoken English and Hausa

Computer literacy

Excellent presentation skills.

A critical thinker with outstanding interpersonal skills.

At a glance

Company

Ekklesiyar Yan'uwa a Nigeria (EYN Project)

Location

Borno, Nigeria

Employment

Full Time

Work style

Onsite

Experience

manager

Valid until

October 16, 2026

Created

October 13, 2026

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General Objective / Summary Under the direct supervision of the Protection Supervisor, the GBV Case Worker is responsible for planning, implementing and providing quality case management to GBV survivors. The position holder will work with a team of GBV volunteers together with community structures and the health sector in compliance with work plans, donor regulations and PUI policies. The position holder will play a key role in providing direct survivor-centred case management services to Gender Based Violence survivors and individuals at risk of GBV Responsibilities and Tasks Activities Implementation: Provide psycho-social support, and psychological first aid to survivors who have Provide direct and day-to-day survivor-centred case management services to Gender Based Violence survivors and individuals at risk of GBV. Assess survivors' needs, develop an action plan, implement the plan, follow up and close the case in line with the GBV case management standard operating procedures and guidelines on case management. Document cases using the Intake and Assessment form. Follow up with survivors and other partners to ensure plans are implemented. Ensure case management steps are followed, referrals and documentation are happening in an appropriate and timely manner. Attend GBV meetings as may be required. Regularly update documentation and maintain Database for all documented cases, plan of action and follow-up visits using the GBVIMS. Actively develop and maintain effective working relationships with case management actors in the field, including government actors, UN agencies, NGOs, and other relevant actors. Provide referrals for survivors of Gender Based Violence to other services, including child protection, sexual and reproductive health services and specialized mental health services, accompany survivors where appropriate and conduct follow-up to ensure appropriate services have been provided to the survivor. Ensures that survivor-centred Approach Guiding principles are maintained and enforced while working with survivors, including in a safe space for women and girls. Organise regular case conference meetings to address challenging cases and ensure survivors receive quality services with dignity. Provide capacity-building and training to Protection Volunteers on thematic of protection (including CP, GBV, protection mainstreaming, confidentiality of protection data) Ensure sensitive protection information is safely stored, secured and managed in line with the international standards on confidentiality and respect of privacy Submit weekly and monthly activities reports to the supervisor Report immediately any difficulty or delay faced in the implementation of activities to the direct manager Represent PUI at any time and anywhere when s/he is on duty Assist in the activities of the women's and girls' safe space Practice self-care The case management officer will be responsible for the management of the safe space for women and girls and will receive supervision and support from the Protection Supervisor Prevention of Sexual Exploitation and Abuse: Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within PUI and amongst beneficiaries served by PUI. Compliance & Ethics: Promotes and encourages a culture of compliance and ethics throughout. Team Management: Provide regular supervision to Protection Volunteers Identify and provide capacity-building training for Protection Volunteers Conduct regular meetings with Protection Volunteers for debriefing, provide support as may be needed, continuously collect feedback from protection volunteers, and ensure communication to the Protection Supervisor. Logistics & Administration: Define the needs in materials and tools required to conduct training and outreach activities. Organize and coordinate training sessions: venue, attendees, and support materials. Reporting & Data Collection: Maintain files on all GBV documented cases and follow-ups in all operational areas. Manage Database of documented cases: to include statistics, and all other relevant information. Use the GBVIMS Incident Recorder to analyze cases documented for weekly, monthly and quarterly or upon request Provide statistics as required by program Manager / Coordinator for internal and donor reporting in a timely manner Collect, analyze, store in a database and report information on identified protection cases and referrals. Education Degree Educated to university level (First degree or HND preferably in Social Science, Psychology or a related Field). Previous training in GBV programming and case management is desirable Work experience: Demonstrated commitment to helping others. Demonstrated discretion and good judgment 2 - 4 years of experience in GBV programming and case management is an asset - Proven experience working in NGOs. Mandatory Requirements: Language skills: Good command in English (speaking, reading & writing) Fluent in local languages - Hausa and/or Kanuri. Knowledge and skills: Clear understanding of Gender, power relations, and issues surrounding violence against women Able to apply all GBV guiding principles, counselling ethics and uphold the rights of the survivors at all times. Positive, highly motivated, innovative, with strong organizational and inter-personal skills. Excellent communication (especially in public) and diplomacy skills to manage relationship in potentially tense situation Literacy in reporting Computer skills: Excellent knowledge of the MS office software including Word, Excel, Outlook, PowerPoint Other: Commitment to the NGO values and principles Assets Interests Working in humanitarian relief, interest for social issues Transversals skills: Strong motivation to help people in need Conflict resolution and diplomacy skills Ability to adapt or change priorities according to the changing situation within a mission or the organization itself Understanding of the political situation in the area Ability to analyze and suggest improvements of the activities Well organized and hard worker Able to manage stress and pressure Reliability Neutrality.

4 months ago