- Responsible to service and clean the components on gaming related equipment to required standards to prevent failures
Duties and responsibilities include
- Maintained Gaming Product
- Cleaning, servicing, replacing and testing of minor components of EGMS, Gaming Kiosks,
- Displays, card reader, keypads, IView screen, note acceptor, EGM bases, Gaming Table
- Equipment, Signage, cashiering equipment, marketing and promotional equipment (Refer to the work output task register)
- Record all job cards
- Move and place EGMs
- Clean-up move location
- Ensures RGP information is displayed
- Gaming Technical Standards
- Clean-up move location
- Keep workshop tidy and safe
- Clean, store and secure equipment
- Customer Service
- Provides accurate guest information including promotional information
- Greets guests with a friendly smile, eye contact on arrival, friendly goodbye and treated with respect at all times
- Be available and interact with guests to assist with queries
Minimum requirements (Education and Experience)
- Grade 12 academic (with at least a C symbol in Natural Science and Mathematics) or
- Grade 12 technical (with at least a C symbol in Maths and Electronics/ Electrical) or
- N3 - Electric/ Electronic
Work conditions and special requirements
- Ability to work shifts that meet operational requirements
- Physically able to work and stand for long periods of time
- Physically able to move machines and handle and work with tools applicable to the job
Core & personal behavioural competencies
- Analytical skills
- Problem Solving
- Collecting Information (listening; asking questions)
- Dealing with Customers
- Checking
- Following Instructions
- Emotional resilience
Technical proficiency competencies
- Gaming Component Knowledge
- Gaming Component Servicing & repairs
- System auditing& investigations
- English verbal communication skills
- Proficient Gaming Technical Standards 30% computer skills