Funeral Fund Administrator

Overview:

• The Funeral Fund Administrator is responsible for the accurate and efficient administration of funeral fund memberships, dependants, premiums, claims, reconciliations and related client services activities. The role supports operational integrity through accurate member administration, efficient claims processing, reliable contribution data and exceptional stakeholder service.

Key Responsibilites:

• Member & Dependent Administration
• Funeral Claims Administration
• Premium & Billing Administration
• Reconciliations & Data Integrity
• Client Service & Stakeholder Engagement
• Process registrations, amendments, exits and reinstatements.
• Maintain accurate member records.
• Validate supporting documentation.
• Receive and register new claims.
• Verify documentation and eligibility.
• Submit claims to insurers and monitor progress.
• Process billing information.
• Monitor premium receipts.
• Investigate discrepancies.
• Perform monthly reconciliations.
• Resolve reconciling items.
• Escalate recurring issues.
• Manage member, employer and insurer queries within SLA.
• Maintain auditable records and data integrity.
• Adhere to fund rules, POPIA and internal controls.

Critical Skills required:

• Proficient in Excel
• Claims processing.
• Member administration.
• Administration systems.
• Reconciliations.
• Compliance.

Required Qualifications:

• Grade 12/Matric.
• Insurance qualification preferable
• Employee Benefits qualification preferable.
• Finance qualification advantageous.
• Accounting qualification advantageous.
• Business Administration qualification advantageous.

Required Experience:

• Funeral fund administration required - 3+ years
• Claims administration - 3+ years
• Member administration - 3+ years
• Reconciliations of claims and member administration required
• Insurance administration - required - 3+ years
• Employee benefits administration - required - 3+ years