- Through planning, leadership, coordination, measurement & control, to be responsible for the management & optimal use of high level support specialist, financial, system & technology resources to ensure that the Network, services & products are functioning optimally according to set standards.
- Ensure the high level support maintenance and associated operations of an area's core telecom Network & Service technologies both from a legacy and next generation perspective. This includes Special Service activation & assurance, quality acceptance and commissioning of new network elements.
Responsible for the integration and execution of business drivers and key business objectives (20%)
- Implement operational plan
- Evaluate/ introduce/ integrate technology/ services/ solution
- Develop technical operational plans
- Research technology, solutions and services
Manages internal & external customer relationships (20%)
- Build and manage relationships with relevant stakeholders, i.e. Internal and external customers
- Provide high level support on network and services
Manages people performance and development (10%)
- Compile and execute Human Capital Plan
- Provide feedback, coaching and set performance standards
- Implement corrective actions, i.e. managing underperformance and correcting behaviour
- Provide appropriate training and development initiatives
- Manage and assess performance and competence and recognize and reward performance
- Establish and enable sound work environment and culture for optimum staff performance
Drive compliance as per Telkom policies (10%)
- Implement conducive/ legislative environment
Drives operational efficiencies (30%)
- Improve network/ service & platform performance
- Upgrade network, services and Platforms
- Maintain network and services systems
- Conduct special investigations
- Manages the development of budgets, expenditure and performance reporting (10%)
- Manage finances of section and monitor operational (OPEX) budget
- Maintain vendor/ partner and support contracts
- Business Plan; Fault Finding Procedures; Info & Communication Technology (ICT) Fundamentals; Internetworking Arch, Protocol & Topology; Management Tools; Network, Product & Services Technologies; Operational Management; Problem Solving; Processes; Telkom Policies & Procedures; Vendor & Contract Management
- Analytical; Coaching; Communication; Computer Applications; Controlling Techniques; Decision Making; Empowering; Facilitating techniques; Interpersonal; Leadership; Planning; People management; People development; Performance achievement; Problem Solving; Report writing Techniques; System Thinking; Technical Equipment Handling; Telephone Etiquette
Attitudes/ Leadership Competencies
- Adaptability; Approachable; Business orientated; Committed; Conscientious; Customer Focus; Customer orientated; Decisive; Dedicated; Flexible/ Adaptable; Innovative; Integrity; Motivated; Perseverance; Performance Driven; Proactive; Professionalism; Punctual; Reliable; Responsible; Systematic; Business Leadership; Market Leadership; People Leadership; Personal Leadership; Thought Leadership; Values Aligned with Telkom Values (CHART)
- NQF 6: National Diploma/ Advanced Diploma/ Certificate in Engineering or Information Technology
- 5 Years relevant experience
- Relevant standards or vendor certification (CCNP and higher, ITIL, Oracle, Metro etc.) will be an advantage
- Ability to work under pressure
- Available for operational escalations
- Need to be able to think beyond the short term
- Capable of handling complex and urgent operational situations
- Executive
- Management
- Network Management Centres (surveillance, control & Analysis)
- Service Operations Centres
- Network and Service Dispatch Centres
- Network and Service Field Operations
- Service management
- Vendors
- Network Provisioning
- TFMC