You are a meticulous, detail-oriented operational professional who thrives in fast-paced environments and is driven by mission-focused work. As a Fulfillment Operations - Warehouse Operator at Zipline, you will be a core member of the Fulfillment Operations team, directly responsible for preparing life-saving medical packages for drone delivery to our customers.
This 2-year contract role demands high accuracy, strict adherence to safety protocols and Standard Operating Procedures (SOPs), and the ability to consistently perform repetitive tasks with precision.
You take pride in maintaining order, ensuring proper temperature and storage conditions, and keeping the warehouse spotlessly clean and organized so that critical health supplies are always ready for launch.
What You'll Do
Inventory & Storage Management: Accurately receive stock into Zipline's inventory management system, track all product movements, enforce strict temperature-controlled storage conditions, and participate in periodic stock audits and reconciliations.
Picking, Packing, & Quality Control: Precisely pick items for incoming orders, package and label them securely per SOPs, and conduct rigorous quality checks to ensure compliance with regulatory standards and customer requirements.
Warehouse Safety & Hygiene: Maintain a clean, orderly workspace, complete routine operational checklists, and strictly uphold company safety policies and hygiene protocols.
Customer Service & Order Fulfillment: Act as the primary point of contact for customer orders, managing inbound calls, processing requests with speed and accuracy, and preparing temperature-sensitive medical packages for immediate drone dispatch (Willingness to relocate, as a call centre Advocate)
Cross-Functional Collaboration: Partner closely with Specialist Ops, Flight Ops, and Customer Care teams to streamline daily deliveries, resolve operational bottlenecks, and support continuous improvement initiatives.
What You'll Bring
Educational Background: OND/HND or fresh graduate in Science or Logistics disciplines (e.g., Biology, Chemistry, Microbiology, Pharmacy Technician, Medical Lab Tech, Agricultural Science, Purchasing & Supply, or related fields).
Experience: 0 to 2 years of hands-on experience in a warehouse, fulfillment, or similar operational environment.
Technical Skills: Computer literacy with proficiency in using handheld devices and inventory management software for order processing and tracking.
Core Competencies: Exceptional attention to detail, strong organizational and time management skills, and clear written and verbal communication.
Physical & Schedule Capabilities: Ability to stand, walk, and regularly lift products in a warehouse environment with varying temperatures, alongside a flexible mindset to work overtime or weekends as needed.
Culture & Values Alignment: Strong alignment with Zipline's core values: Ownership, Transparency, Customer Obsession, Servant Leadership, and Continuous Improvement.