Bukka Hut is a popular Nigerian quick-service restaurant brand known for serving local Nigerian meals in a clean, modern, and comfortable environment. The company started in 2011 and has grown into one of Lagos’ best-known indigenous food chains. The brand combines traditional buka style Nigerian food with modern restaurant service and hygiene standards.
We are recruiting to fill the position below: Job Title: Frontliner | Waitress
Location: Lagos Mainland (Festac | Anthony | MMA2), Lagos
Job Summary
The Waitress is responsible for providing excellent customer service by welcoming guests, taking food and beverage orders, serving meals, and ensuring customers have a pleasant dining experience.
The role requires good communication skills, professionalism, attention to detail, and the ability to work effectively in a fast-paced restaurant environment.
Key Responsibilities
Welcome and attend to customers in a friendly and professional manner.
Present menus and provide information about available meals and beverages.
Take customers' orders accurately and communicate them to the kitchen.
Serve food and beverages promptly and professionally.
Ensure tables are properly arranged, clean, and ready for customers.
Check on customers regularly to ensure satisfaction.
Handle customer complaints politely and escalate issues when necessary.
Present bills and process customer payments where required.
Maintain cleanliness and hygiene in the restaurant and dining area.
Ensure proper handling of cutlery, crockery, glassware, and service equipment.
Work closely with kitchen staff and other team members to ensure smooth service delivery.
Inform the supervisor of customer feedback, special requests, and operational challenges.
Follow company policies, service standards, and food safety procedures.
Perform other duties assigned by management.
Qualifications and Requirements
Minimum of an SSCE or equivalent qualification.
Previous experience as a waitress or in customer service is an advantage.
Good verbal communication and interpersonal skills.
Excellent customer service attitude.
Neat appearance and good personal hygiene.
Ability to work under pressure in a busy environment.
Honest, punctual, reliable, and responsible.
Ability to work flexible shifts, weekends, and public holidays.