This is a boutique operation offering villas, a cabin, and cottages to a small number of guests at a time, so the role suits someone who enjoys close guest contact and is comfortable wearing several hats. You'll be the first and last point of contact for guests throughout their stay. Core Criteria: Previous front office or reception experience, ideally in a boutique lodge, guesthouse, or similar hospitality setting Working knowledge of a property management system (PMS) for bookings and guest records Comfortable processing guest payments accurately Strong verbal and written communication skills Genuine, guest-centric approach with a warm, professional manner Well organised with strong attention to detail Able to multitask and stay calm during busy periods Flexible and willing to work hospitality hours, including weekends and public holidays Core Responsibilities: Welcome and check guests in and out with warmth and efficiency Manage day-to-day bookings and reservations on the PMS Process guest payments and maintain accurate records Respond promptly to guest enquiries via phone, email, and WhatsApp Maintain up-to-date guest profiles and records Liaise with lodge management on daily front office needs Support the wider team with general administrative tasks as required On Offer: Salary: R8,500 to R11,000 per month, depending on experience This is a live-in position Position start date is January 15, 2027