Front Office Administrator

REQUIREMENTS

• Diploma or Bachelor's degree in Business Administration, Customer Service, Marketing, Communication or a related field.
• Experience in front-office administration, customer service, telesales, sales or student recruitment is an added advantage.
• Excellent verbal and written communication skills.
• Strong telephone etiquette, interpersonal and persuasion skills.
• Proficiency in Microsoft Office, Google Workspace and CRM systems.
• Strong organisational and record-keeping skills.
• Ability to work with targets, follow up leads and meet deadlines.
• Professionalism, confidentiality and ability to work independently.

RESPONSIBILITIES

• Attend to prospective students, parents, visitors and customer inquiries.
• Handle telephone calls, WhatsApp messages and email inquiriesprofessionally.
• Capture and maintain accurate customer records in the company system.
• Make daily follow-up calls to prospective students and convert leads into enrolments.
• Guide prospects through consultations, onboarding, payments and document submission.
• Coordinate appointments and consultations with relevant departments.
• Prepare and submit daily activity and performance reports.
• Maintain a professional and welcoming front-office environment.
• Support outreach activities and student recruitment initiatives.