We are seeking a polished, welcoming, and organized Front Desk Officer to serve as the first point of contact for visitors, clients, staff, and other stakeholders. The successful candidate will manage reception activities, calls, visitors, correspondence, appointments, and general administrative support while maintaining a professional and welcoming office environment.
- Receive and welcome visitors, clients, vendors, and other stakeholders professionally.
- Manage the reception area and ensure it remains clean, organized, and presentable.
- Answer, screen, and direct telephone calls and enquiries appropriately.
- Receive and respond to routine enquiries and provide accurate information or direct visitors to the appropriate department.
- Manage visitor registration, access procedures, and appointment schedules.
- Receive, sort, record, and distribute incoming mail, courier items, and documents.
- Coordinate meeting room bookings, appointments, and visitor arrangements.
- Notify relevant employees when visitors arrive and assist with visitor access and logistics.
- Excellent communication and interpersonal skills.
- Professional, courteous, and welcoming personality.
- Strong telephone and front-desk etiquette.
- Good organizational, multitasking, and time-management skills.
- Proficiency in Microsoft Office applications.
- Good attention to detail and record-keeping ability.
- Ability to remain calm and professional under pressure.
- Strong customer service orientation.
- Good grooming and professional presentation.
- Experience in real estate, corporate offices, hospitality, or a professional services environment is an advantage.
- OND/HND/Bachelor\'s degree in Business Administration, Mass Communication, Hospitality, or a related field.
- 2 - 3 years\' relevant experience in front desk, reception, customer service, administration, or a similar role.
- Previous experience in a corporate or professional office environment is an advantage.