Our client is seeking an experienced, organised and customer-oriented Front Desk Officer to manage its reception activities and support daily salon operations.
The successful candidate will serve as the first point of contact for clients, coordinate appointments, manage enquiries, oversee front desk administration and ensure clients receive a seamless and professional experience.
Candidates must have previous work experience in a hair salon, preferably in a front desk or salon management capacity.
Key Responsibilities
Welcome clients warmly and professionally, ensuring an excellent first impression.
Manage incoming calls, WhatsApp messages, emails and customer enquiries.
Coordinate client appointments, bookings, walk-ins and service schedules.
Provide accurate information about salon services, products, pricing and available packages.
Manage appointment confirmations, cancellations and rescheduling.
Attend to customer complaints and resolve service-related concerns professionally.
Maintain accurate client records and follow up with clients where necessary.
Coordinate communication between clients, hairstylists and other salon staff.
Monitor daily front desk activities and ensure smooth client flow.
Receive and record payments, issue receipts and maintain accurate transaction records.
Maintain daily sales and appointment records and submit reports to management.
Monitor salon products and supplies, report low stock levels and support inventory documentation.
Ensure the reception area and general salon environment remain clean, organised and presentable.
Maintain client confidentiality and uphold the salon's professional standards.
Requirements and Qualifications
Bachelor's Degree or HND in Business Administration, Management, Hospitality or a related field.
2 - 3 years' relevant work experience in a hair salon or beauty establishment.
Previous experience in salon management or salon front desk operations is mandatory.*
Good understanding of salon operations, appointment scheduling and customer service procedures.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office, Google Workspace and basic administrative tools.
Strong organisational and multitasking abilities.
Good customer relationship management and problem-solving skills.
Ability to handle difficult clients and manage complaints professionally.
Good record-keeping and basic financial documentation skills.
Professional appearance, good grooming and a welcoming personality.
Ability to work independently and demonstrate initiative in a fast-paced environment.