Front Desk & Administrative Officer

As a Front Desk & Admin Officer at Gamma Mobility, you will play a crucial role in the smooth operation of the office. Your primary responsibility is to oversee the front desk and coordinate administrative tasks and processes to ensure efficiency. operations.

ROLES & RESPONSIBILITIES:

Front Desk

• Welcome visitors in a warm and friendly manner
• Ensure the reception area and common areas are clean and well-maintained
• Log detailed and accurate records of visitor requests.

Administrative

• Office Management: Oversee day-to-day office operations, ensuring supplies are stocked, equipment is maintained, and office logistics run smoothly.
• Administrative Support: Provide admin support to staff members across all locations in Nigeria.
• Travel and Accommodation Support: Coordinate and book travel arrangements, including flights and hotels, for employees travelling for work, ensuring cost-effectiveness and compliance with company travel policies.
• Health, Safety, and Compliance: Oversee that the office environment is clean, ensure compliance with health, fire, and environmental regulations.
• Facility Management: Coordinate with the facility manager to ensure utility systems such as electricity, water, and air conditioning remain functional and efficient.
• Record Keeping: Maintain accurate and up-to-date records of inventories and assets, and other important documents.
• Human Resources: Assist with HR-related tasks, such as recruitment, onboarding, and employee record management.
• Event Coordination: Assist in organizing company events and meetings, both internal and external, as required.
• Problem-Solving: Address administrative issues and challenges that arise in the workplace, finding effective solutions to overcome them.

Requirements

• Bachelor's degree in Business Administration, Communications, Marketing, or a related field.
• Strong understanding of customer service principles and customer-centric practices
• At least 1-2 years of experience in customer support, customer service, or account management roles
• Proven ability to handle customer inquiries, resolve issues, and manage customer accounts effectively.
• Previous experience in a high-volume customer service environment where rapid responses and multitasking are key.
• Ability to de-escalate difficult situations and manage customer frustration with professionalism and patience.
• Excellent time management skills, with the ability to prioritize tasks and handle multiple customer requests simultaneously.