This is a full-time role as a Front Desk Agent responsible for providing exceptional customer service, checking guests in and out, managing reservations, and addressing guest inquiries and concerns.
Duties:
Attend to all guest needs, including but not limited to registration, check in`s, check outs
Kindly and promptly address guest inquiries, requests, and matters of concern
Provide information about hotel services, amenities, and local attractions
Coordinate with other hotel departments to fulfil guest needs and requests
Manage reservations, cancellations, and room assignments and all front desk related tasks
Ensure all relevant policies and procedures are adhered to
Complete all relevant end of day activities and reporting
Maintain and adhere to relevant health and safety protocols as required
Process relevant payment processes
Answer and respond to incoming calls with the appropriate telephone etiquette
Process payments, handle cash, and maintain accurate records
Maintain a tidy and organized front desk area
Use PMS for check-ins, check-outs, and guest information
Answer emails, assisting guests with enquiries and invoicing
Perform other duties and tasks as operationally required
Requirements:
Formal qualification in Hospitality advantageous
Experience in the hospitality industry
Working knowledge of Opera
International experience advantageous
Excellent communication and interpersonal skills
Strong leadership and problem-solving abilities
Ability to work well in a team
Ability to multitask and prioritize tasks effectively
Customer service-oriented mindset
Attention to detail and strong organizational skills Fast & accurate data entry skills
Knowledge of hotel operations and procedures
Highly professional and well groomed
High professional standard of customer service, ascertained through feedback from internal and external customers