Technology

Freight Forwarder

DSV·Eastern Cape, south-africa·Full Time·Internship
TechnologyFull TimeInternship
-

Main Purpose of the Role

  • Own and coordinate the end-to-end management of clients' ocean import & export shipments against estimated ready dates and required-on-site dates through effective communication with clients and service providers, on-time cargo collection and delivery, and accurate, clean invoicing.

Qualifications

  • Grade 12 / Matric is essential.
  • A relevant tertiary qualification is advantageous.

Computer Literacy Level

  • Intermediate proficiency in Microsoft Word, Excel, PowerPoint and Outlook.

Additional Computer Skills

  • Microsoft 365 suite
  • CargoWise One (CW1)
  • TANGO

Job Related Requirements

  • At least 3 years' experience in ocean freight.
  • Comprehensive knowledge of the logistics industry.
  • In-depth knowledge of Incoterms and customs requirements.
  • Strong client communication skills.
  • Knowledge of container and shipment planning and coordination.
  • Organised and able to manage a desk, prepare reports and perform analysis.
  • Self-motivated, deadline-driven, able to work under pressure, and a positive team player.
  • Able to maintain effective relationships with clients and internal and external service providers.

Added Advantages for the Role

  • Strong organisational skills and the ability to manage multiple tasks simultaneously.
  • Demonstrated ability to plan and prioritise workloads to meet deadlines.
  • Practical problem-solving skills to manage budget and time pressures without compromising quality.
  • Ability to work effectively in a multifunctional, matrix team structure.
  • Experience and understanding of other shipping modes.
  • Excellent communication, negotiation and networking skills.

Duties & Responsibilities

  • Ensure company performance objectives are achieved and follow all operational systems and procedures.
  • Coordinate cargo collection & pick up and shipping with DSV origin & destination offices against client purchase orders, estimated ready dates and required-on-site dates.
  • Monitor shipments throughout their lifecycle and provide clients with proactive, accurate status updates.
  • Report collection and shipment delays promptly and escalate risks to management.
  • Prepare accurate shipment documents to support timeous pickup and delivery and clean invoicing.
  • Maintain effective relationships with clients, shipping lines, port authorities, transporters, container depots and other service providers.
  • Communicate shipment status, issues and changes in line with client and customer procedures.
  • Control costs and transit times, minimise waste, and resolve outstanding account queries.
  • Ensure on-time billing and maintain accurate shipment status updates in CargoWise One under ZA Comments.
  • Participate in daily morning meetings and escalate pending issues to management.
  • Prepare estimates, arrange COD payments, and attend to client and shipment-related queries.
  • Maintain daily feedback on relevant dashboards and reports, including BOE/unbilled, job profit, WIP, Webcost queries and milestone reports.

Key skills

MatricBachelors

At a glance

Company

DSV

Location

Eastern Cape, south-africa

Employment

Full Time

Experience

Valid until

Not specified

Created

October 28, 2026

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