To provide an export airfreight service to our clients within the air export team, always keeping all customer up to date on the movement of their cargo. End to end managing of air export shipments.
Qualifications
Matric
Computer Literacy Level
Intermediate
Additional Computer Skills
Cargo wise understanding and previous experience would be beneficial
Job Related Requirements
Good understanding of the industry and related job requirements for freight forwarding specifically relating to air exports process.
Ability to manage clients, meet with them, discuss challenges on shipments and handle any client correspondence both telephonically, on email and in person.
Liaising and pro-actively communicating with clients throughout the process.
Ability to escalate where required to the relevant parties and maintaining a good working relationship with all various teams and departments.
Minimum 7-year air exports experience in the industry
Person must be organized and be able to manage a portfolio of clients
Self-Motivated and deadline driven
Able to work under pressure when required
Communicate effectively with local colleagues and clients
Team player with positive attitude
Process Driven
Ability to work late where required and weekend work is scheduled on a roster
End to end managing of export shipments including invoicing charges within global KPI's
Ability to travel where required if required
Added Advantages for the Role
Cargo wise understanding and previous experience would be beneficial
Own reliable transport
Duties & Responsibilities
Pro-actively communicating and resolving queries or delays for clients
Managing clients KPIs / performance monthly and productivity of own desk
Making special arrangements / involving the right level of individual to support on critical shipments.
Support in after hour monitoring and tracking and tracing with carriers, arranging specials on weekends or facilitating communication and feedback on weekends.
Resolving client and routine queries professionally and timorously
Managing costs effectively and carefully.
Doing all export invoicing and managing rates etc.
Involvement with Implementation of new accounts that fall under your specifications area of work DSV internal
Tracking shipments from collection to warehouse, delivery to carriers, departures, arrival and deliveries in destination countries where applicable.
Overtime when applicable
End to end managing of export shipments including invoicing charges
Manage Negative WIPS/ open accruals / open negative accruals.
Excellent administrative skills as admin work will be applicable