The Monitoring Officer will analyze moderate - to complex account activities and use various fraud tools to detect and prevent fraud.
Identifies and escalates any suspected, alleged or known internal and external fraud investigations against the company and its merchants.
Duties & Responsibilities
Responsible for the development and implementation of fraud risk processes, tools, policies, standards, and procedures in alignment with the CBN regulatory policies.
Perform daily transaction review, monitoring, and trend analysis investigation.
Provide periodic/monthly submission of blocked users, newly onboarded merchants, fraudulent transactions, and approved and declined transactions.
Conduct merchant transaction monitoring; provide watch list & hospitality merchants' report.
Conduct objective, fair, thorough, unbiased, and timely investigations on fraud incidents reported by schemes, banks, and other external e-payment stakeholders.
Work closely with other departments within the organization to investigate and resolve fraudulent incidents.
Document investigations for both internal tracking and regulatory reporting purposes.
Maintain liaison relationships with local, state, and federal law enforcement agencies.
Attends court hearings when required.
Escalate issues with potential for negative industry and/or corporate exposure
Creates and delivers fraud training of all staff for organization-wide fraud awareness
Requirements
Education: University Degree / HND in Finance, Economics, Computer Science, Social Sciences, Engineering, Business Administration, Information Technology or related fields.
Professional certification in Compliance,
Fraud and investigation would be an added advantage.
Others: Strong experience in Fraud Investigations
Experience: Minimum of 5years post-NYSC experience.
Key Competency Requirements:
Knowledge:
Knowledge of Microsoft office packages, data tools or statistical packages
Ability to communicate effectively in speech and writing.
Skill / Competencies:
Possess good knowledge of electronic investigations
Good analytical skills
Ability to communicate effectively in speech and writing.
Good reporting skills and attention to details
Proven experience in maintaining internal & external relationships through strong interpersonal and team working skills.