Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient border-less manner.
We are recruiting to fill the position below:
Job Title: Fraud Desk Analyst
Location: Lekki, Lagos
The Role
We are looking for a Fraud Desk Analyst to join our team and help protect Flutterwave and our customers from fraud, working alongside business partners and internal teams.
This is a hands-on, round-the-clock role.
You will monitor and investigate transactions as they happen, act quickly on suspicious activity, and help us keep payments safe, so that legitimate customers and businesses can transact with confidence.
Responsibilities include but are not limited to
Monitor transactions and fraud alerts in real time to detect suspicious or unusual activity
Review and investigate flagged transactions and accounts, and take action (such as holding, blocking or releasing) in line with fraud policies and procedures
Escalate complex or high-risk cases to senior team members and relevant internal teams
Document investigation findings and maintain accurate case records
Handle fraud-related inquiries from customers, merchants and internal teams
Identify fraud trends and patterns, and share insights to help improve detection rules and processes
Prepare reports on fraud activity and case outcomes for review by senior team members
Perform any other duties assigned.
Required competency and skillset
Bachelor's Degree with 1-2 years of experience in fraud monitoring, risk, transaction monitoring or payments operation
Strong analytical skills, with the ability to review data, spot patterns and make sound decisions quickly
Ability and willingness to work weekends and night shifts, as the role requires round-the-clock coverage
Strong attention to detail and clear written and verbal communication
Ability to work as part of a team and contribute to projects.
You'll love this job if you:
Have an intellectual curiosity about payments, technology and how fraud works
Quickly understand customer use cases and requirements
Stay calm and make good decisions under pressure
Can work with cross-functional teams to resolve issues
Manage proactive and reactive tasks effectively
Are a self-driven, passionate goal-getter
Are passionate about process improvements
Embrace managing multiple activities at once
Are comfortable with ambiguity and the constant change of a startup experiencing hyper growth.