The Fraud Analyst will protect Jumia from fraud loss and chargebacks by identifying and analyzing potentially fraudulent transactions, tracking fraud and chargeback trends, and enforcing risk processes such as KYC, ATO, chargeback and dispute management. The role works closely with Customer Service and Finance teams on risk-related topics.
What You Will Be Doing
Identify and analyze potentially fraudulent transactions to avoid fraud loss and chargebacks
Track and report fraud and chargeback trends in the market, and propose solutions to address them
Manage the credit card chargeback process for Visa and Mastercard transactions
Carry out KYC document verification for Jumia Pay customers
Work closely with the Customer Service team on risk-related topics such as blocked transactions or accounts and KYC
Work closely with the Finance team on fraud refunds, chargebacks and related matters
Follow and enforce all operational processes, including KYC, ATO, chargeback and dispute management
Update necessary schedules for the Risk team
What We Are Looking For
Bachelor's degree in Economics, Finance, Mathematics or a related field
Good understanding of payment systems
Proficiency in Microsoft Office (Word, Excel and PowerPoint)
Analytical mind with strong problem-solving skills
Ability to analyze data and identify trends and patterns
Proven ability to manage multiple tasks simultaneously
Ability to work to deadlines and targets, and to prioritize tasks under pressure
Strong attention to detail
Autonomous and comfortable interacting with other departments