Radisson Hotel Group (RHG)·Lagos, nigeria·Full Time·Internship
HospitalityFull TimeInternship
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Job Description
Welcome and attend to Executive Lounge guests in a warm, professional and courteous manner.
Provide personalized service, respond promptly to guest requests and enquiries, anticipate guest needs, handle complaints appropriately and escalate unresolved issues to the supervisor.
Replenish and serve food, beverages and refreshments in accordance with established hotel standards.
Ensure that buffet displays, beverage stations and service areas are properly presented, adequately stocked and maintained throughout operational hours. Serve food and beverages efficiently while observing appropriate service etiquette.
Ensure the Executive Lounge is clean, organized and guest-ready before, during and after service periods.
Set up tables, service stations and buffet displays according to established standards.
Maintain the cleanliness of furniture, equipment, crockery, cutlery, glassware and other operating supplies.
Adhere strictly to food safety, personal hygiene, sanitation and workplace safety requirements.
Monitor food presentation and holding conditions, follow established procedures for replenishment and storage, and report any suspected contamination, equipment malfunction or hygiene concern promptly.
Monitor food, beverage and operating supplies within the lounge, replenish items as required and promptly report shortages, wastage, breakages and discrepancies to the supervisor.
Handle hotel property and equipment responsibly and support cost-control initiatives.
Maintain effective communication with the Executive Lounge Supervisor, Kitchen, Stewarding, Front Office and other relevant departments to ensure seamless service delivery.
Participate in briefings, handovers and departmental meetings as required.
Comply with hotel policies, standard operating procedures, grooming standards, attendance requirements and responsible business practices.
Participate in mandatory training, service briefings, performance reviews and other development activities to maintain and improve service standards
Perform any other duties or responsibilities as may be assigned by your supervisor or Management from time to time.
Qualifications
Minimum education: B.Sc, Diploma or certificate in Hospitality Management, Food and Beverage Service or a related discipline is an advantage.
Minimum experience: At least 1 - 2 years of relevant experience in food and beverage service, preferably in an upscale hotel, executive lounge, restaurant or similar hospitality environment.
Language skills: Good command of spoken and written English. Additional languages are an advantage.
Required certificates: - No mandatory certification specified. Food safety, hygiene or hospitality service certifications are an advantage. Food Handlers Test is a must.
Additional Information:
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career developmenthelping you reach your full potential.
Experience the Team Spirit - Join a workplace that's inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a differencein hospitality, your community and beyond.
Enjoy Global & Local Perks - No matter where you're located, you'll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you'll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
Guaranteed minimum of 30% off for your Friends & Family
Exclusive Discounts on Breakfast, Food & Beverage, Spa and more.