Own the relationship with the appointed catering Operator: manage the Catering & Restaurant Management Agreement, hold the Operator to its service levels, and escalate or enforce where standards slip.
Set and maintain the Brand Standards Manual covering menu, recipes, plating, service style, hygiene and guest experience, and approve any proposed changes from the Operator.
Own the Approved Supplier List: select and approve suppliers and specifications, manage pricing and quality, and ensure the Operator purchases only against it.
Run the quarterly quality programme mystery-shopper visits, hygiene and food-safety audits, and guest/resident feedback and use the results to calculate the Operator's performance-linked fee adjustment and to drive corrective action.
Approve the Operator's staffing establishment (headcount and roles) for each restaurant, and require the Operator to address or remove underperforming staff where standards are not met.
Oversee point-of-sale operation, daily revenue reconciliation and banking, since Unity Homes controls the till directly rather than the Operator.
Monitor the Operator's regulatory compliance public health and food hygiene licensing, fire safety, food-handler certification and keep Unity Homes' own risk position current.
Report monthly to the Operations/Estates Director on covers, spend, wastage, incidents and Operator performance against KPIs.
Handle escalated guest complaints and approve refunds/goodwill gestures within an agreed authority limit.
What we're looking for:
Solid experience in food & beverage or hospitality management in Kenya (or a comparable market), ideally including exposure to contract catering, multi-outlet oversight, or managing an outsourced operator.
Hands-on experience with supplier management and procurement, food cost control, and running quality or compliance audits comfortable being on-site and checking things yourself, not just reviewing reports.
Working knowledge of Kenyan food safety and public health licensing requirements.
Financially literate: able to read a restaurant P&L, manage a budget, and reconcile till/POS data.
Confident holding an external contractor accountable to a written standard, without needing to run their staff yourself.
A genuine bias toward guest experience and quality over squeezing the last shilling of margin this is the single most important trait for this role.
Diploma or degree in hospitality management, culinary arts, or a related field is a plus; a strong operational track record can substitute for formal qualification.
Ambition to grow with the business this role is designed to expand as Unity Homes' food & beverage footprint grows.