- To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
- Please note that this is a 12-Month Hourly Rate Contract (FNB Branch)
- Serve customers promptly and professionally, ensuring their needs are fully understood
- Deliver an excellent customer experience aligned to Balanced Scorecard service standards
- Achieve net profit growth through effective sales and service support
- Manage the migration of customers from traditional transactions to SelfService and digital channels
- Grow the active customer account base to expand overall client engagement
- Identify and maximise crosssell opportunities to strengthen customer relationships
- Track, control, and influence sales activities to achieve predetermined sales targets
- Track, control, and influence service activities to improve service efficiencies
- Provide efficient administration through careful planning, accurate reporting, and timely information updates
- Check and verify transactions daily to ensure new business applications are processed and closed within required timelines
- Produce accurate and reliable sales and service statistics for management and decisionmaking
- Comply with governance, legislative, and audit requirements
- Uphold FNB's Golden Rules processes and procedures consistently
- Take accountability for selfdevelopment and continuously grow personal capability
Qualification & Experience Requirement
- Minimum Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
- 1 - 3 years of experience in customerfacing environments, service delivery, or client support within financial services
You will be an ideal candidate if you possess the following:
- Excellent communication and relationshipbuilding skills and an ability to engage diverse customer needs
- Confidence in guiding customers toward digital and SelfService solutions
- Ability to identify sales opportunities and support portfolio growth
- High levels of accuracy, discipline, and adherence to process
- Strong organising, planning, and timemanagement capability
- Commitment to delivering consistent, exceptional service
- A customerfacing role within the FNB Points of Presence network
- Exposure to digital enablement, customer engagement, and frontline service practices
- Ongoing learning and development aligned to service, sales, and operational excellence
- A collaborative, supportive branch environment focused on customer delight
You can be a match if you are:
- Customercentric with a passion for delivering exceptional experiences
- Motivated by achieving performance targets
- Organised and detaildriven with strong followthrough
- Ethical, compliant, and aligned to governance requirements
- A strong team player who builds positive working relationships
- Proactive in your learning and personal development
End Date: November 17, 2026