The Fleet Operations Manager is responsible for the day-to-day management, coordination, and performance of the company's fleet within GIG Logistics Technologies Limited\'s fleet network. The role ensures optimal fleet utilization, minimal downtime, cost efficiency, and adherence to safety and compliance standards to support last-mile and inter-state delivery operations.
Fleet Operations Management
- Manage daily deployment of vehicles (bikes, vans, trucks) to meet delivery schedules.
- Ensure availability of fleet for last-mile and line-haul operations.
- Coordinate with hub and gateway teams to ensure smooth shipment movement.
Fleet Utilization & Performance
- Monitor vehicle utilization and ensure optimal allocation across routes.
- Track key operational metrics such as deliveries per rider, turnaround time, and idle time.
- Identify and resolve operational inefficiencies quickly.
- Implement preventive maintenance schedules for all vehicles.
- Ensure prompt resolution of breakdowns and minimize vehicle downtime.
- Liaise with workshops and vendors to ensure quality and timely repairs.
Driver & Rider Supervision
- Supervise drivers and riders to ensure productivity and discipline.
- Monitor attendance, performance, and compliance with company policies.
- Conduct regular training on safety, customer service, and operational standards.
- Monitor fuel usage and prevent wastage or fraud.
- Track and manage operational expenses related to fleet activities.
- Support initiatives to reduce cost per delivery and improve efficiency.
- Ensure all vehicles have valid documentation and meet regulatory requirements.
- Enforce adherence to safety standards and safe driving practices.
- Report and investigate accidents/incidents and implement corrective actions.
- Utilize fleet management systems (GPS tracking, telematics) for monitoring.
- Generate and analyze reports on fleet performance and operational KPIs.
- Provide regular updates to the DGM, Fleet Operations.
Vendor & Stakeholder Management
- Manage relationships with third-party transporters and maintenance vendors.
- Ensure adherence to SLAs and service standards.
- Collaborate with operations, customer service, and finance teams.
Key Performance Indicators (KPIs):
- Fleet availability rate
- Vehicle downtime
- Deliveries per rider/driver per day
- Cost per delivery / cost per km
- Fuel consumption efficiency
- Maintenance turnaround time
- Accident/incident rate
- On-time dispatch and delivery performance
Qualifications & Experience:
- Bachelor's degree in Logistics, Engineering, Business Administration, or related field.
- 5 - 8 years' experience in fleet or logistics operations.
- Experience managing drivers/riders and multi-vehicle operations.
- Familiarity with last-mile delivery operations is a strong advantage.
- Strong organizational and coordination skills
- Problem-solving and decision-making ability
- Leadership and team management
- Attention to detail and operational discipline
- Ability to work in a fast-paced, high-volume environment
- Experience with fleet management or GPS tracking systems
- Strong data analysis and reporting skills
- Good knowledge of local transport routes and regulations
Success Profile (First 3 - 6 Months):
- Improved fleet availability and reduced downtime
- Better rider/driver productivity and discipline
- Reduction in fuel wastage and operational costs
- Faster turnaround time for maintenance and repairs