Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.
Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.
We are recruiting to fill the position below:
Job Title: Fleet Management Team Lead
Location: Walter Carrington Crescent, Lagos Job Type: Full-time Business Segment: Group Functions
Job Description
To coordinate and manage the bank’s fleet better within the company overall operating policies in line with the budget, marketing and personnel policies.
To analyze the bank’s fleet operating system against international standard.
Monitor the quality and efficiency of service provided by the fleet service providers.
Deployment of dedicated pool vehicles to business unit as required.
Monitoring of vehicle request from expatriate and staff members.
Ensure high standard fleet service that project positively the bank’s corporate image through qualitative service from the fleet service provider and drivers.
Develop and implements short and long term policy designed to ensure compliance to global best practice in fleet management and adhered to national transport policy.
Monitors changes in the operating environment and act quickly on potential opportunity.
Ensure efficient and prompt services are delivered to both external and internal customers.
Analyze data to monitor performance and plan improvements and demand.
Ensure health and safety regulations are adhered to in areas of supervision and recommend improvements.
Ensures the effective roll-out of change initiatives through tracking and reporting on projects as well as conducting readiness assessments.
Requirements Qualifications:
BSc Management Sciences or related field.
Relevant professional certification can be an added advantage.
Experience:
At least 3-4 years of experience in managing fleet unit in any industry.
Behavioural Competencies:
Checking Things
Convincing People
Directing People
Documenting Facts
Embracing Change
Examining Information
Exploring Possibilities
Following Procedures
Interacting with People
Making Decisions
Meeting Timescales
Team Working.
Technical Competencies:
Call Reporting
Contact Centre Customer Relationship Management
Difficult Calls Management
Electronic Communications & Devices
Query Resolution
Risk Identification
Telephone Caller Handling
Verbal Communication.