First Mile & Last Mile Manager - Lagos At Jumia Nigeria

The First and Last Mile Regional Manager will be responsible for leading and supervising pickup and delivery operations to ensure exceptional customer service and operational efficiency. This role involves managing a team of operators while driving performance improvements and maintaining compliance with safety and regulatory standards.

What you will be doing:

• Lead and supervise a team of First Mile & Last Mile Operators to ensure timely and accurate execution of pickup and delivery operations
• Assign daily tasks and routes to team members based on workload, priorities, and customer requirements
• Provide guidance, training, and support to team members to enhance their skills, productivity, and performance
• Conduct regular performance evaluations and provide feedback to team members to identify areas for improvement and recognize achievements
• Monitor team performance and KPIs, such as on-time delivery, customer satisfaction, and vehicle utilization, and take corrective actions as necessary to meet or exceed targets
• Coordinate with internal stakeholders, including Warehouse Operations, Procurement, and Customer Service, to optimize logistics processes and resolve any issues or challenges
• Ensure compliance with all relevant transportation regulations, safety standards, and company policies and procedures
• Maintain accurate records of pickup and delivery activities, vehicle maintenance, and driver performance
• Foster a positive and collaborative work environment within the team, promoting open communication, teamwork, and a culture of continuous improvement

What we are looking for:

• Bachelor's degree in Logistics, Transportation, or a related field is a plus
• 5+ years of experience in logistics operations, transportation, or delivery services, including 2 years in a leadership or supervisory role
• Strong leadership and management skills, with the ability to motivate and inspire team members to achieve goals and deliver results
• Excellent communication and interpersonal skills, with the ability to effectively interact with team members, clients, and other stakeholders
• Strong organizational and problem-solving skills, with the ability to prioritize tasks, make decisions, and resolve issues in a fast-paced environment
• Proficiency in using technology tools and systems for route planning, tracking, and reporting (e.g., GPS, route optimization software)
• Ability to work independently with minimal supervision and as part of a team
• Candidates must be based in one of the following locations: Lagos, Owerri/Asaba, Oshogbo