Facilitating seamless service delivery, this hybrid, flexible position plays a critical role within a boutique wealth advisory practice based in Cape Town. This is a 6-month fixed-term contract, driving the execution of a key licensing migration while maintaining high-quality day-to-day client administration and compliance functions.
The role involves managing end-to-end client servicing across investment platforms, updating regulatory documentation, and ensuring all client records remain audit-ready. Working 2 to 3 days per week from the Cape Town office with the remainder from home, this full-time position offers flexible working hours focused on clear ownership and high-quality outputs.
Key Responsibilities
Prepare, issue, and track new client mandates and agreements, following each document through to signature.
Refresh FICA documentation and client due diligence processes to ensure records are current.
Lodge and track transfer and adviser-change instructions with investment platforms, LISPs, and product providers to successful completion.
Communicate regulatory and administrative changes to clients in plain language, persistently following up on outstanding documentation.
Maintain real-time tracking of client migration progress and proactively identify potential delays.
Maintain comprehensive compliance files that meet FICA, FAIS, and POPIA regulatory requirements.
Execute daily client servicing instructions across investment platforms and product providers accurately and within set turnaround times.
Manage relationships with platforms and product providers, acting as a key operational contact point.
Support wealth advisers with the administrative execution of client decisions.
Organise and update client records and interactions within the internal CRM system.
Requirements
Essential Requirements
Meaningful client servicing or compliance administration experience within financial services, ideally in an independent advisory or wealth management environment.
Practical knowledge of FICA, FAIS, and POPIA compliance requirements applicable to client documentation.
Practical experience working with South African investment platforms (LISPs), product providers, and their transfer or adviser-change processes.
Demonstrated experience handling client mandates, onboarding documentation, and client agreements.
Strong written communication and organisational skills with attention to detail.
Ability to work in Cape Town on a full-time, hybrid basis (2 to 3 days in-office per week).
Desirable Requirements
Prior exposure to a practice licence change, adviser move, or client book transfer.
Required Software Skills
Zoho (or a similar CRM system).
Benefits and Culture
Flexible working hours structured around performance and output.
Hybrid working model balancing in-office collaboration and home working (2 to 3 days per week in the Cape Town office, remainder remote).
Professional, human-centric, and collaborative boutique wealth advisory culture.