Femaus Consults - Our client is recruiting to fill the position below:
Job Title: Financial Service Officer
Location: Suites C43-44A, Second floor. Emmanuel Plaza, Mafemi Crescent, Utako after Daily Trust - Abuja (FCT) Employment Type: Full-time
Job Overview
Our clients are seeking a proactive, customer-focused and results-driven Financial Services Officer (FSO) to support the promotion and delivery of financial services, including savings, loans, investments and related financial solutions.
The successful candidate will help expand the customer base, build strong client relationships, identify business opportunities and support customers through relevant financial-service processes.
Key Responsibilities
Promote available savings, loan and investment products to prospective and existing customers.
Identify and develop new business opportunities through customer acquisition, referrals and networking.
Build and maintain strong relationships with customers and prospective clients.
Explain financial products, eligibility requirements, terms and application procedures clearly.
Assist customers with account opening, loan applications and other relevant documentation.
Follow up on leads, customer enquiries, applications and pending transactions.
Monitor customer acquisition, conversion rates and other assigned performance targets.
Maintain accurate customer records and prepare periodic activity and performance reports.
Work with relevant internal teams and partners to support service delivery.
Requirements and Qualifications
Minimum of an HND or Bachelor’s Degree in Finance, Accounting, Business Administration, Economics, Marketing or another relevant discipline.
Strong communication, interpersonal and customer-service skills.
Demonstrated interest in financial services, sales, business development or relationship management.
Good negotiation, persuasion and problem-solving abilities.
Basic computer literacy and proficiency in Microsoft Office or Google Workspace.
Ability to work towards targets, manage multiple tasks and meet deadlines.
Strong organisational skills, integrity and attention to detail.
Previous experience in sales, banking, microfinance, fintech, customer relations or business development is an advantage.
Ability to work independently and collaboratively within a team.