Operations

Field Technician At Vsquared Networks

VSquared Networks·Nairobi, kenya·Full Time·Contract
OperationsFull TimeContract
-

Role Description

  • The Field Technician role is a contract, on-site position based in Nairobi County, Kenya. The Field Technician will install, configure, and maintain fiber internet connections at customer locations, including homes, businesses, and institutions. Day-to-day tasks include performing site surveys, routing and terminating fiber cables, testing connectivity, troubleshooting network and hardware issues, and resolving service interruptions. The role also involves documenting work performed, updating service tickets, maintaining tools and equipment, and following safety and company standards. Field Technicians will interact directly with customers, provide clear explanations of services and equipment, and support the technical team in meeting service quality and response time targets.

Qualifications

  • Technical expertise in fiber installation and maintenance, including fiber splicing, cable routing, and use of testing tools (e.g., OTDR, light meters).
  • Knowledge of basic networking concepts such as IP addressing, routers, switches, Wi-Fi configuration, and customer premise equipment setup.
  • Strong troubleshooting and problem-solving skills for resolving connectivity issues, hardware faults, and service disruptions in the field.
  • Clear communication and customer service skills to explain technical information, manage expectations, and maintain professional interactions on-site.
  • Ability to work independently in the field, manage time effectively, and follow standard operating procedures and safety guidelines.
  • Comfort with physical field work, including working at heights, handling cabling, and operating in varied outdoor and indoor environments.
  • Relevant technical certification or diploma in telecommunications, networking, electrical engineering, or a related field is highly beneficial.
  • Previous experience as a field technician, network technician, or similar role in an ISP or telecommunications environment is an advantage.
  • Valid driver's license and reliable access to transportation for travel within Nairobi County and nearby areas, as required.

Key skills

VocationalDiploma
Apply Now

At a glance

Company

VSquared Networks

Location

Nairobi, kenya

Employment

Full Time

Experience

Valid until

Not specified

Created

August 19, 2026

More opportunities

Similar roles you might like

Noc Engineer/msp Experience At Solvo Global

Solvo Global

Nairobi, kenya

full-time

Position Overview The Tier 3 IT Support & NOC Agent serves as the highest level of technical escalation within a client environment. This role is responsible for resolving complex, high-impact issues while also providing advanced monitoring oversight, incident response leadership, and infrastructure improvement across client environments. This position combines deep technical expertise with proactive operational responsibility, ensuring system stability, performance, and reliability. The Tier 3 Engineer plays a key role in root cause analysis, automation, monitoring strategy, and technical leadership while supporting both reactive escalations and proactive service delivery. Key Responsibilities Network Monitoring & Performance Monitor infrastructure using SolarWinds, PRTG, Nagios, Zabbix, and other proprietary monitoring systems like Cosmos Analyze performance trends, bandwidth, latency, packet loss, and KPIs Maintain monitoring thresholds, alert policies, and SLA metrics Incident & Problem Management Respond to alerts and outages within SLA timeframes Perform triage, diagnosis, and manage incident lifecycle Conduct root cause analysis and document lessons learned Track trends and recommend preventive measures Escalation Management Serve as primary escalation point for Tier 1 and Tier 2 support agent teams. Escalate complex issues to Tier 4 engineers and specialized teams Coordinate vendor support and facilitate bridge calls during major incidents Manage communication between technical teams, management, and stakeholders Network Operations & Maintenance Execute firmware updates, patches, and configuration changes Configure routers, switches, firewalls, load balancers, wireless controllers Implement VLANs, access control policies, and VPN connections Perform change management and maintenance window activities Troubleshooting & Support Resolve issues across LAN, WAN, MPLS, SD-WAN, wireless networks Troubleshoot routing/switching (BGP, OSPF, EIGRP, STP) Analyze traffic using Wireshark, tcpdump, or other Address DNS, DHCP, firewall, NAT, and VoIP issues Work on SSID requests, conference issues and other special requests Systems & MSP Support Solve complex Windows/macOS issues and lead Root Cause Analysis for recurring problems. Architect and manage Hybrid Active Directory, Azure/Entra ID, and the full Microsoft 365 suite. Help build advanced scripts (PowerShell) and RMM workflows to automate manual tasks and monitoring. Oversee EDR security deployments and lead disaster recovery operations. Security Operations & Compliance Monitor security event logs and SIEM alerts for potential threats or breaches Implement and maintain network security policies and access control lists (ACLs) Respond to security incidents and coordinate with security operations team Perform security vulnerability assessments on network devices Ensure compliance with organizational security standards and regulatory requirements Maintain audit logs and documentation for compliance reporting Participate in security incident response procedures Field Technician Coordination & Dispatch Work with field technicians and coordinate tech dispatches for: PMS (Property Management System) troubleshooting and connectivity issues

5 days ago

Tier 3 It Helpdesk, Msp Or Noc Support Agent At Solvo Global

Solvo Global

Nairobi, kenya

full-time

Position Overview We are seeking an experienced and highly skilled Tier 3 IT Support & NOC Engineer to join our operations team in Nairobi. This role represents the highest level of technical escalation within the support organization and is responsible for maintaining the stability, availability, performance, and security of client environments. The successful candidate will provide advanced troubleshooting, network administration, incident management, infrastructure monitoring, automation, and operational leadership while supporting mission-critical environments. The ideal candidate has a strong background in Network Operations Centers (NOC), Managed Service Providers (MSP), enterprise infrastructure, and advanced networking technologies. Key Responsibilities Monitor and maintain network and IT infrastructure to ensure system availability and performance. Respond to alerts, outages, and critical incidents within established SLA timelines. Troubleshoot complex network, systems, and connectivity issues. Support and manage network equipment including routers, switches, wireless controllers, and firewalls. Escalate and coordinate issues with internal engineering teams and third-party vendors when required. Administer and support Microsoft 365, Active Directory, and Entra ID environments. Perform root cause analysis (RCA) and document findings and resolutions. Configure and support LAN, WAN, VPN, SD-WAN, and wireless network environments. Create and maintain technical documentation, procedures, and incident reports. Assist with system upgrades, patches, maintenance activities, and infrastructure improvements. Support security initiatives, monitor security events, and follow compliance requirements. Coordinate with field technicians and external vendors during installations, maintenance, and troubleshooting activities. Participate in a 24/7 support environment and provide advanced technical support as needed. Required Qualifications Technical Skills Strong understanding of TCP/IP networking fundamentals. Experience with routing and switching technologies. Knowledge of VLANs, QoS, VPNs, ACLs, SD-WAN, and MPLS. Experience managing: Cisco Aruba Ruckus Meraki Experience with firewalls: Cisco ASA Fortinet WatchGuard Hands-on experience with: SolarWinds PRTG Nagios Zabbix Experience using: Wireshark tcpdump Knowledge of Microsoft technologies: Active Directory Microsoft Entra ID Microsoft 365 PowerShell scripting experience preferred. Preferred Certifications CCNA CCNP Fortinet NSE Aruba Certified Professional Ruckus Certification Meraki Certification CompTIA Network+ CWNA Experience Requirements Minimum 2 years of experience in NOC, Network Operations, MSP, Infrastructure Support, or Network Engineering roles. Experience handling escalations and critical incidents. Experience coordinating field technicians and vendor activities. Experience supporting enterprise network environments. Soft Skills Professional English proficiency Strong analytical and troubleshooting skills. Excellent communication abilities. Ability to remain calm during high-priority incidents. Strong organizational and time-management skills. Team-oriented mindset with mentoring abilities. Strong customer service focus. Education Bachelor's Degree in: Computer Science Information Technology Network Engineering Working Conditions On-Site Position Location: Mogotio Road, Nairobi, Kenya 24/7 Operations Environment Rotating shifts may be required. Weekend availability may be required. Participation in on-call schedules may be required.

5 days ago

Field Technician At Tugende

Tugende

Busia , Kisumu , Machakos , Meru , Mombasa , Nakuru , Eldoret , Thika, kenya

full-time

About this role As the Field Technician, you will be responsible for administrative and mechanical maintenance of the company assets. This will involve installing, monitoring and tracking the company assets The successful candidate will exemplify and embrace Tugende's Core Values of: Integrity, Empathy, Solutions Oriented, Work as a Team and Always Growing Key Responsibilities Asset Readiness & Disbursement Inspect all company assets on delivery, make an assessment that they are in good mechanical condition, receive the assets and sign a delivery note based on what has been received. Report any delivered damaged/ faulty assets to the Branch Executive, Procurement Officer, and General Manager. Immediately after offloading newly received assets and accessories, capture and record them into the ERP system. Ensure all assets are well branded, placed in a secure storage and organised systematically to allow for easy and timely access during disbursement. Ensuring all company assets ready for disbursement are captured and recorded in CRM and ERP, active and traceable on the Tugende dashboard. Ensure all disbursed company assets and accessories are picked and packed on the disbursement date. Inventory and warehousing management Recording of all second-hand hand bikes returned to the Branch. Update the inventory register with the specific details of the assets and accessories held in stock at the branch (Brand, Colour, Value) in the ERP. Ensure that the inventory kept at the branch is well maintained in a clean and organised manner. Ensure both the physical and ERP inventory register tally at all times. Uninstall the GPS tracker unit from the completed assets. Ensure GPS' are available for installation in regards to planning based on current stock and advising procurements on restocking. Keep track of inventory levels and share snapshot reports as required from time to time. Ensure that GPS units are availed to the Tugende branches Document Management Ensure all delivery notes of all assets , accessories, and spare parts are signed, scanned and kept on file in both soft and hard copies at the branch. Ensure picking lists are generated from the ERP, signed by the client and records kept at the branches. Daily reconciliation of the physical stock and the system to ensure that there are no asset losses or gaps with the system. Sale, After Sales & Asset Servicing and Maintenance Meet the assigned branch monthly sales targets Ensure all client and staff assets are active and traceable on the dashboard at all times. Ensure all clients and staff assets are maintained in good working conditions at all times. Maintaining a tracker of clients and staff assets at all times. Ensure inspection of assets is done and recorded before repairs and services are updated on the CRM Database. Work Experience and Qualifications Demonstrated experience with motorcycles and car assembly and repairs. At least one (1) year working experience as a mechanic or electrician with a reputable organisation or institute. A Diploma in Electrical/ Mechanical/ Automobile Engineering, or Motor Vehicle mechanics, obtained from a certified and recognised institution of learning. Should have a valid motorbike riding licence. Technical Skills and Behavioural Attributes Ability to work under pressure with minimal supervision Ability to interpret & understand technical diagrams and manuals Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications Knowledge of health and safety issues related to motorcycle use, including electrical, mechanical and chemical risks

6 days ago

Noc Coordinator At Fireside Engineering Group

Fireside Engineering Group

Nairobi, kenya

full-time

NOC Coordinator at Fireside Group. Responsible for coordinating network operations, monitoring network performance, managing incidents, and ensuring timely resolution of connectivity and infrastructure issues. Requires a relevant qualification in information technology, telecommunications, networking, or a related field. The role is based in Nairobi with duties performed on-site. Qualifications Diploma/ Bachelor's Degree in Telecommunication, Electrical & Electronics, Engineering or related field. 2+ years of experience in a similar role. Strong understanding of fiber network and concepts. Excellent communication and customer service skills. Ability to multitask and maintain focus in a fast-paced environment. Key Responsibilities: Lead NOC operations and coordinate dispatch activities. Ensure compliance with agreed SLA and escalation procedures. Track work orders and ensure timely updates from the field teams. Monitor incidents, faults, tickets and restoration timelines. Coordinate between NOC dispatch, field technicians and project management Ensure all tickets are closed within the approved MTTR Promptly escalate issues for intervention as expected. Provide regualr and high-quality updates to clients on the status of tickets, adhering to the agreed timelines. Ensure Service Level Agreements are maintained and exceeded through efficient ticket management. Prepare daily reports on all scopes achieved. Maintaining a good relationship and rapport with the clients. Ensure 100% compliance on EHS standards for the teams in regions being handled. Any other duty that may be assigned from time to time.

17 days ago

Field Technician - Fiber Network At Techminds Technologies Ltd

Techminds Technologies Ltd

Nairobi, kenya

full-time

Key Responsibilities Install and maintain fiber services for new and existing clients Resolve assigned tickets within agreed timelines. Document safety incidents and participate in toolbox talks Perform site inspections and routine maintenance Collaborate with design and technical teams to ensure proper network functioning Minimum Requirements: Minimum 1 year experience in FTTH network / fiber rollout Skilled in fiber splicing and GPON equipment configuration Pole Climbimg Certificate (KPLC Class 14) Working at Height training Valid driver's license (minimum 2 years driving experience) Valid Defensive Driving, 7. Police Clearance Certificate/ Good conduct Good communication and decision-making skills

17 days ago

Network Operations Specialist At Zeno

Zeno

Nairobi, kenya

full-time

The Role Zeno is looking for a driven Network Operations Specialist to be the frontline for riders who depend on our battery swap network every day. When a driver hits a swapping or charging issue, you're the person who gets them moving again fast. You'll respond to inbound queries across phone, WhatsApp, and in-app chat, troubleshoot remotely, and coordinate with our field and product engineering teams to resolve issues at the root. This is the first hire of its kind at Zeno, so you won't just be answering ticketsyou'll help shape how our network operations support function works as we scale. You'll report to the Network Operations Lead and work closely with field technicians and our product engineering team. Our riders make their living on the road. Every minute a driver is stranded is income lost, so this role calls for genuine urgency, ownership, and care. Key Responsibilities Rapid Response & Customer Satisfaction Provide technical support to customers to get them back on the road quickly. Make sure no driver is left standing still due to network-related issuesdrive every case to resolution. Keep customers informed with clear, timely updates until their issue is fully resolved. Remote Troubleshooting & Triage Diagnose battery swap hardware and software issues remotely, working methodically to identify root causes. Triage and escalate cases that need hands-on attentioncoordinating field technicians through our Deployment team and relaying feedback back to customers. Escalate fundamental product issues to our product engineering team and follow through until resolved. Process & Continuous Improvement Help build and refine support processes, playbooks, and SLAs from the ground up. Keep accurate records of issues, resolutions, and recurring patterns. Surface trends and recommend improvements to reduce repeat issues and improve network reliability. Requirements A strong service mindset and the drive to keep our growing customer base happysomeone who goes above and beyond and won't stop until every rider is back on the road. Ability to work methodically and follow process to root-cause issues. Strong coordination skills to drive results with partner teams (field and product), plus solid admin and record-keeping so we can analyze and improve. Fluency in English and Swahili. Comfort with technical troubleshooting and support and monitoring tools you can get to the bottom of a hardware or software problem, explain it clearly and document for follow-up. Willingness to work flexible hours, including evening rush periods (centered around 6pm) when demand peaks. Over time, this role may move to shift-based coverage. Qualifications 1+ years in customer support, technical support, or a technically-oriented operations roleor a strong technical background with the customer instinct to match. An academic engineering background is a plus. We're open to fairly junior candidates with the right drive. Comfort learning technical systems quicklybattery swap hardware, mobile app, and backend tools. Strong problem-solving skills and attention to detail. Clear, empathetic communication under pressure. Benefits Competitive salary. Company-sponsored healthcare. Work with an international team driving a trillion-dollar shift to clean transport.

18 days ago