Get customer satisfaction by installing, repairing, inspecting and commissioning service, considering economical and other aspects. Problem solving by using of approaches, tools, techniques for recognizing, operational or process problems; ability to apply this knowledge appropriately in different kinds of situations. Knowledge of the tasks, tools and procedures associated with providing technical support to the sales team and prospective customers.
Main responsibilities:
Install, repair, inspect and commission products and equipment of different kind at customer site or own premises.
Report and document results after above actions.
Responsible for plan, conduct and maintain tools and equipment for service work.
Support the customer's product/equipment/processes by suggesting possible improvements.
Provide technical support to the sales team.
Provide problem solving to customer.
Ability to produce positive results in sales-client interventions.
Guide colleagues in service methods and tools.
Share own knowledge to enable colleagues to expand their knowledge.
Your Profile:
Grade 12 (Matric) or equivalent qualification
Trade Certificate of Competence, if possible Diesel Mechanic, Auto Electrical, Millwright
Minimum 2 year experience working as Field Service Technician with proven competence as Earth moving Equipment Technician in the above mentioned field
Basic Computer literacy
Own set of tools
English proficiency
Code 08 license
Full physical & medical certificate to work in mining environment Experience in:
Fault finding / electro hydraulic / auto electrical / hydraulic / PLC, remote control offerings
Surface mining environment, maintaining of earth moving equipment