Field Service Technician - Irrigation

Roles and Responsibilities

• Install, commission, troubleshoot, repair, service, test and maintain equipment and systems at customer sites.
• Diagnose faults systematically, identify root causes and implement corrective action.
• Verify equipment and system performance after repairs, maintenance or commissioning.
• Attend to service requests within agreed timelines and minimize repeat visits through effective first-time resolution.
• Prepare accurate service, maintenance, commissioning and inspection reports, including equipment condition, work performed, parts used, recommendations and customer sign-off.
• Capture field activities using the Company's service management and digital field-service systems.
• Provide professional technical advice and explain faults, corrective actions, operating requirements and recommendations to customers.
• Identify and report additional repair, maintenance, replacement, upgrade and service opportunities.
• Coordinate or provide technical direction to assistants, subcontractors and other site personnel where required.
• Maintain and account for assigned tools, test equipment, spare parts, consumables and company vehicles.
• Comply with Company procedures, occupational health and safety requirements, environmental standards, warranty procedures and technical protocols.
• Work collaboratively with Sales, Projects, Service and other technical teams.
• Maintain positive customer relationships and represent the D&S brand professionally.

Qualifications and Experience

• A higher Diploma/Diploma in Water, Mechanical, Electrical Engineering, or an equivalent technical qualification from a recognised institution
• At least three (3) years' relevant experience in irrigation, pumping systems or a related field-service environment.
• Practical experience in irrigation system installation, commissioning, maintenance and troubleshooting.
• Good understanding of irrigation pumping systems, filtration, valves, pipelines and control systems.
• Practical experience with drip, sprinkler, pop-up and other irrigation systems.
• Ability to diagnose and troubleshoot irrigation pumps, filters, valves, pipelines, control systems and associated equipment.
• Good understanding of hydraulics, flow, pressure, pump performance and irrigation system operation.
• A valid driving license and willingness to travel extensively for field assignments.

Critical Competencies

• Experience with fertigation and irrigation automation systems.
• Experience in solar-powered irrigation and pumping systems.
• EPRA Electrical C1/C2 or Solar T2/T3 qualification, or equivalent practical installation experience.
• Practical plumbing, pipework installation and hydraulic system skills.
• Experience with irrigation system performance assessment, optimization and preventive maintenance.