Technical Expert, Distributed
full-time
Job Summary
As a Technical Expert - Technical Support, you will serve as the primary technical focal point for assigned customers and field service activities within the Distributed Products portfolio.
You will provide first-line technical support, coordinate outage preparation and execution, analyze equipment performance, and support field teams in resolving complex technical issues.
Working closely with Product Competence Centers, Service Engineers, and Field Service Representatives, you will help improve equipment reliability, optimize maintenance strategies, and identify service growth opportunities while ensuring high levels of customer satisfaction.
How You'll Make An Impact
Act as the Tier 1 technical support focal point for assigned customers, Service Engineers, and Field Service Representatives
Take ownership of technical issues and coordinate timely resolution with Product Competence Centers and engineering specialists
Support troubleshooting activities and return-to-service efforts during planned and unplanned maintenance events
Develop tailored outage plans based on equipment condition, customer operational history, and fleet experience
Provide technical guidance during outage execution, inspections, commissioning activities, and troubleshooting interventions
Monitor equipment availability and reliability by analyzing operational performance and maintenance data
Review oil analysis reports, RDS alerts, and diagnostic reports to assess equipment health and recommend corrective actions
Track and communicate technical bulletins, fleet advisories, and engineering recommendations
Review Field Service Reports to ensure technical quality, consistency, and completeness
Capture lessons learned and contribute to continuous improvement of outage execution and fleet reliability
Support project planning, overhaul preparation, scope definition, risk assessments, and repair recommendations
Provide technical support during customer discussions, proposal development, modernization initiatives, and service opportunity identification
What You Bring
Bachelor's degree in Mechanical Engineering, Electrical Engineering, Power Engineering, or a related engineering discipline
Experience in Field Service, Technical Support, Service Engineering, Maintenance Engineering, or a similar industrial environment
Strong technical knowledge of rotating equipment, particularly gas turbines and auxiliary systems
Ability to interpret technical documentation, maintenance reports, operational data, and diagnostic findings
Strong troubleshooting, analytical, and problem-solving capabilities
Experience supporting maintenance planning, outages, or reliability improvement initiatives is highly desirable
Excellent communication and stakeholder management skills
Fluent English, both written and spoken
Willingness to travel occasionally to customer sites when required
Soft Skills:
Strong analytical and critical thinking skills
Customer-focused mindset with excellent relationship management abilities
High level of ownership and accountability
Strong organizational and coordination capabilities
Excellent communication and collaboration skills across cross-functional teams
Ability to prioritize multiple technical issues in a fast-paced environment
Proactive approach to continuous improvement and knowledge sharing
Adaptability within a global and multicultural organization.