The Relationship Officer is responsible for acquiring new customers, promoting the Bank's financial products, processing quality loan applications, and maintaining strong relationships with existing customers. The role involves achieving assigned sales and disbursement targets while ensuring proper customer documentation, compliance, and effective follow-up on loan repayments.
Customer Acquisition & Sales
- Identify and acquire new customers through direct sales, referrals, networking, and other approved channels.
- Promote and sell the Bank's loan and other financial products.
- Develop and maintain a healthy pipeline of prospective customers.
- Achieve assigned daily, weekly, and monthly sales and disbursement targets.
- Follow up with prospective customers to convert leads into active customers.
Customer Relationship Management
- Build and maintain professional relationships with new and existing customers.
- Understand customers' financial needs and recommend appropriate products.
- Respond to customer enquiries and resolve issues promptly or escalate when necessary.
- Maintain regular communication with customers to encourage retention and repeat business.
Loan Processing & Portfolio Management
- Source and initiate loan applications from eligible customers.
- Collect and verify all required customer information and documentation.
- Ensure loan applications are accurately completed and submitted for assessment.
- Follow up on pending applications and communicate application status to customers.
- Monitor assigned customer accounts and follow up on loan repayments.
- Identify and escalate potential delinquency or repayment concerns.
- Identify new market opportunities and potential customer segments.
- Conduct field visits and other approved business development activities.
- Build relationships with individuals, businesses, and relevant customer networks.
- Generate referrals and leads to support continuous portfolio growth.
Compliance & Risk Management
- Ensure all customer information and documentation comply with the Bank's requirements.
- Adhere to KYC, AML/CFT, credit, and other applicable regulatory requirements.
- Maintain confidentiality of customer information.
- Report suspected fraudulent or irregular activities through the appropriate channels.
- Strictly adhere to the Bank's policies, procedures, and ethical standards.
- Maintain accurate records of customer acquisition, loan applications, disbursements, and repayments.
- Submit daily, weekly, and monthly performance reports as required.
- Provide regular updates on sales activities, customer pipeline, and portfolio performance.
Participate in team meetings, training, and performance review sessions.