- The Field Officer (FO) is the backbone of GiveDirectly's field operations, responsible for executing end-to-end recipient engagement in Kitui County. Field Officers work across multiple enrollment stages to ensure accurate data collection, high-quality service delivery, and effective community engagement. This role demands strong attention to detail, integrity, adaptability, and a deep understanding of the local context. Field Officers serve as the face of GD in communities and play a key role in ensuring our programs are impactful and trusted.
Recipient Engagement and Fieldwork Execution
- Conduct high-quality surveys across all enrollment stages, including census, registration, and audit.
- Accurately explain GiveDirectly's program, processes, and recipient rights to ensure informed participation.
- Support recipients in navigating enrollment processes with empathy and professionalism.
- Ensure respectful, dignified interactions that uphold GD's values and community trust.
- Address recipient questions or complaints on-site, escalating complex issues to management as needed.
Data Collection and Quality Assurance
- Collect data using mobile devices with strict adherence to survey protocols and timelines.
- Regularly review and clean submitted data to ensure completeness and accuracy.
- Collaborate with field managers to resolve discrepancies and improve data integrity.
- Participate in spot checks, shadowing sessions, and refresher trainings to enhance data quality.
Program Support and Process Improvement
- Participate in piloting new tools, surveys, or workflows and provide feedback on usability and effectiveness.
- Share insights from the field on process challenges, community dynamics, or emerging risks.
- Contribute to the continuous improvement of operations by offering grounded, practical feedback during debrief and brainstorming sessions.
Community Relations and Stakeholder Engagement
- Build and maintain respectful relationships with local leaders and community members.
- Support smooth program rollouts by conducting community mobilization and sensitization (barazas).
- Report community concerns, rumors, or risk indicators to field leadership promptly and appropriately.
Logistics and Resource Stewardship
- Safeguard GD assets including data collection devices, protective gear, and recipient phones.
- Report logistical or equipment issues promptly for repairs or replacements.
- Adhere to team schedules, travel protocols, and safety guidelines while in the field.
- Identify, collect, and document authentic, emotionally engaging recipients' stories that are aligned with the organization's mission and values to support fundraising efforts.
- Collaborate with the content team to tailor stories for different campaigns and donor audiences.
- Maintain a database of stories for easy access and future use
- Bachelors degree in Social Sciences, Development Studies, or a related field.
- Fresh graduates from Kitui County are highly encouraged to apply.
- Proficiency in Kamba language is a MUST.
- Fluency in English and Kiswahili.
- Demonstrate maturity when dealing with and communicating community challenges and concerns with recipients and their leaders.
- Physical fitness and ability to cope with difficult field conditions.
- Empathy, honesty, and the highest standards of integrity, including positive attitude, strong work ethic, strong follow-through mindset, and team-player mentality.
- Strong ethics and commitment to integrity, especially in handling sensitive data and recipient information.
- Comfortable working in rural, remote, or challenging environments.
- Tech-savvy and comfortable using smartphones or tablets for data collection.