Field Manager

Cobranet Limited; a reputable organization incorporated in 2003 and provides internet solutions. Our footprint and range of products have grown immensely since incorporation and we are proud to provide every segment of society with a reliable link to the digital universe. Our entire network topology is rugged, dynamic and fully redundant with negligible downtimes: content showing extremely high availability exceeding 99.5%. Our promise is to continue providing innovative solutions at the best feature-to-price and service-to-price ratio.

We are recruiting to fill the position below: Job Title: Field Manager

Location: Lekki Phase 1, Lagos Employment Type: Full-time

Role Summary

The Field Manager, Operations owns every field job Cobranet delivers at the client site and on the network, and is accountable for it being done right, first time and on time. The role leads the field coordinators, field engineers and riggers who handle installations, faults and maintenance across Fiber and Radio/FWA.

Beyond daily delivery, the Field Manager builds the Operations department: setting the policies and procedures the team works by, hiring and developing the people, and cutting repeat visits, delays and waste.

This is a handson technical manager who holds the team to a high standard and treats every naira of cost and every hour of client downtime as their own.

Key Responsibilities Job delivery and quality:

Ensure every field job (LAN issues, CPE/router unreachable, link improvement, port and cable, slow speed, service and LAN audits, PTP migrations, preventive maintenance) is completed to standard and within the agreed ETA.

Review open jobs daily; chase anything past ETA, stalled without an update, or reopened, and remove the blocker personally where needed.

Enforce first-time fix: every visit must have the right engineer, tools, materials and access confirmed before the team leaves.

Verify job closure with evidence (test results, photos, client sign-off) before a job is marked done in CCM and the Coordinators Tracker.

Act as the escalation point for critical client faults and major outages on the field side.

Team management:

Plan and allocate daily work across coordinators, engineers and riggers by priority, location and skill.

Set clear daily targets and hold each person accountable for output, timeliness and quality.

Run daily stand-ups and a weekly performance review with coordinators.

Manage attendance, leave, overtime and standby rosters so coverage never drops below what operations needs.

Handle discipline firmly and fairly, documenting every case.

Cost and resource control:

Control field spend: transport, fuel and ride costs, overtime, materials and contractor costs.

Approve and audit materials issued, used and returned for every job; stop leakage and personal use of company resources.

Manage tools, test equipment, vehicles and PPE, with a register for each.

Prepare and keep to the department's operating budget.

Reporting:

Daily: jobs worked, completed, stopped and why, and the aged backlog.

Weekly and monthly: KPIs, repeat faults, cost per job, team performance and improvement actions, presented to the CTO.

Policies, Procedures and Improvement:

The Field Manager writes, rolls out and enforces the department's working rules, and reviews them at least every six months.

Standard operating procedures for each job type: installation, fault handling, maintenance, audits and migrations.

Job handover and closure rules: what evidence closes a job, and how updates are logged in CCM and the tracker.

ETA and escalation policy: how ETAs are set, when a delay must be escalated, and to whom.

Health and safety: working at height, rigging, electrical safety, PPE and incident reporting.

Materials, tools and vehicle use: issue, return, usage and audit.

Client conduct: behaviour on site, communication and Wi-Fi/LAN inspection standards.

Continuous improvement:

Analyse stops, reschedules, repeat faults and reopened jobs to find root causes, then fix the process, not just the job.

Cut avoidable visits caused by our side (materials, backend, wrong engineer, missed checks).

Propose tools, training and staffing changes backed by numbers.

Recruitment and Team Development:

Define headcount needs from job volumes and backlog, and justify each hire to the CTO.

Recruit field engineers, riggers and coordinators with HR: write the role requirements, shortlist, run technical tests and practical climbing/rigging checks, and make the hiring recommendation.

Onboard every new hire against a checklist: safety, SOPs, tools, systems (CCM, tracker) and a supervised period before working alone.

Run a skills matrix for the team and close gaps through training and vendor certifications (e.g. Cambium, Radwin, Ubiquit, fiber splicing, working at height).

Set individual targets, run quarterly appraisals, and manage under-performers through a documented improvement plan or exit.

Requirements Education and experience:

B.Sc./HND in Electrical/Electronic Engineering, Telecommunications or a related field.

At least 7 years in field operations at an ISP or mobile network operator (MNO), including at least 3 years managing field engineers and riggers.

Proven record of running installation and maintenance teams to SLA.

Technical knowledge:

Fixed wireless and radio: PTP, PMP and FWA (Cambium, Radwin, Ubiquiti or similar), alignment, LOS surveys, interference.

Fiber: FTTH/FTTB, splicing, OTDR testing, ODF and patching.

IP networking: routing, switching, VLANs, CPE/router configuration, LAN and Wi-Fi troubleshooting.

Infrastructure: tower and rooftop work, rigging, grounding and power (inverters, UPS, solar).

Tools: ticketing and job-tracking systems; strong Excel/Google Sheets for reporting.

Preferred:

Working-at-height or rigging certification; CCNA/MTCNA or vendor radio certifications.

Knowledge of Lagos and the wider service area, and of LASIMRA/right-of-way processes.

Valid driver's licence.

Personal Attributes:

We want a strict, demanding manager who does not accept excuses, sloppy work or waste.

Uncompromising on standards: checks the work, not just the report; a job is not done until it is proven done.

Tight with cost: questions every expense, ride and material request, and spends company money as if it were their own.

Disciplined and firm: enforces rules, deadlines and procedures consistently, without favouritism.

Owns the outcome: takes responsibility for the team's results and does not pass blame to other departments.

Hands-on: goes to site, climbs the problem, and can show an engineer how it should be done.

Data-driven: manages by numbers and follows up until the issue is closed.

Calm under pressure: handles outages, angry clients and tight deadlines with clear decisions.

Clear communicator: gives direct instructions and honest feedback, in writing and in person.

Working Conditions:

Field Operations hours are Monday to Firday, 08:00–17:00, with on-call duty when needed for issues and escalations.