About the Role:

As a Gift Wrapper, you will:

Welcome every customer warmly and provide exceptional visitor experience.
Professionally wrap and decorate gifts using our festive season wrapping materials.
Create beautifully presented gifts while maintaining high standards of quality and attention to detail.
Process payments accurately and effectively.
Maintain a clean, organized and presentable workstation
Assist customers with a positive, friendly and engaging attitude.
Work collaboratively with fellow Gift Wrappers and Customer Experience team,
Provide basic information and assistance to visitor when required.
Contribute to a festive, welcoming and memorable V&A Waterfront experience.

What we`re looking for:

We are looking for individuals who are:

Passionate about customer service and creating memorable experiences.
Friendly, confident, approachable and engaging.
Creative and have an eye for detail.
Comfortable interacting with a diverse range of customers.
Able to communicate effectively in English.
Numerate, with basic mathematical and administrative skills.
Reliable, punctual and able to work effectively in a busy environment.
Flexible and willing to work shifts, including weekends and public holidays.
Previous gift-wrapping or retail experience will be advantageous, but not essential.

Key Requirements:

South African citizenship
Applicants must be between 18 and 25 years old
Availability to work during the festive season, including weekends and public holidays.
Reliable transport to and from the V&A Waterfront.
Availability to work shifts between 11-24 December 2026
Ability to work shifts between approximately 09:00am - 10:00pm

What We Offer:

The opportunity to be part of one of the V&A Waterfront`s much-loved festive activations.
A dynamic and energetic working environment.
The opportunity to create memorable experiences for thousands of visitors.
A chance to contribute to a festive initiative that supports meaningful social impact.
Valuable experience in customer service, retail, hospitality and visitor experience.

Festive Season Gift Wrappers

Key skills