Instant Projects Company Groupis a dynamic and fast-growing organization in the built environment,providing integrated solutions in Facility Management, Mechanical & Electrical Services, Cleaning Services, Asset Management, and Project Management.r.
We are recruiting to fill the position below: Job Title: Facility Manager / Operations Manager
Location: Ikoyi, Lagos Employment Type: Full-time
Job Summary
The Facility Manager / Operations Manager will be responsible for overseeing the day-to-day operations of facility management services, ensuring efficient service delivery, client satisfaction, operational excellence, and profitability across multiple sites.
The successful candidate will lead teams, manage contractors, ensure compliance with service standards, and drive continuous improvement initiatives.
Key Responsibilities
Manage and oversee facility operations across assigned client sites.
Ensure delivery of services in accordance with Service Level Agreements (SLAs).
Develop and implement preventive and corrective maintenance programs.
Supervise facility staff, technicians, cleaners, and contractors.
Monitor Mechanical, Electrical, and Building Systems performance.
Manage operational budgets and control costs effectively.
Build and maintain strong relationships with clients and stakeholders.
Conduct regular facility inspections and audits.
Ensure compliance with Health, Safety, and Environmental (HSE) standards.
Prepare operational reports, performance dashboards, and management updates.
Identify opportunities for process improvement and operational efficiency.
Lead incident management and emergency response activities.
Support business development efforts through client retention and service enhancement.
Key Performance Indicators (KPIs)
Client Satisfaction Rating
SLA Compliance
Contract Retention Rate
Operational Cost Efficiency
Equipment Uptime
Health & Safety Compliance
Team Productivity
Revenue Growth from Existing Accounts
Requirements Educational Qualification
Bachelor's Degree/HND in Engineering, Facility Management, Estate Management, Building Technology, Project Management, or a related field.
Experience:
Must have5–8 years relevant experience in Facility Management, Operations Management, Property Management, or related industries.
Proven experience managing multiple facilities or client sites.
Experience in managing technical teams and service contractors.
Skills & Competencies:
Strong leadership and people management skills.
Excellent client relationship management abilities.
Sound knowledge of facility maintenance and building systems.
Budgeting and cost control expertise.
Strong problem-solving and decision-making skills.
Excellent communication and reporting skills.
Knowledge of HSE standards and compliance requirements.
Proficiency in Microsoft Office Suite and facility management software.
Professional Certifications (Advantage):
IFMA Certification
PMP/PRINCE2
COREN
NSE Membership
Relevant HSE Certifications
What We Offer
Competitive salary and benefits package.
Career growth and development opportunities.
Performance-based rewards and recognition.
Exposure to diverse and challenging projects.
Opportunity to contribute to a growing and innovative organization.