Facility Manager (commercial)

Job Summary

• Principal Facilities Management Limited seeks a highly experienced, results-driven Facility Manager to oversee daily operations, maintenance, and tenant relations for a high-end commercial shopping plaza.
• The ideal candidate will ensure seamless service delivery, operational efficiency, and an outstanding customer experience for tenants and visitors.

Key Responsibilities

Facilities & Infrastructure Management

• Supervise and coordinate the maintenance of the plaza's infrastructure: elevators, escalators, power systems, lighting, HVAC, water supply, etc.
• Oversee implementation of preventive and corrective maintenance programs.
• Manage vendors and technical contractors to ensure service quality and compliance.

Plaza Operations

• Ensure smooth operation of daily activities including cleaning, security, parking management, and waste disposal.
• Conduct routine inspections to maintain a clean, safe, and attractive environment.
• Monitor utility services and respond promptly to faults, breakdowns, or incidents.

Tenant Relations

• Act as primary contact for all tenants regarding facility-related needs or complaints.
• Support tenant onboarding and exit processes, ensuring smooth transitions.
• Organize periodic engagement forums or feedback sessions with tenants.

Health, Safety & Regulatory Compliance

• Enforce safety protocols and ensure compliance with relevant laws, regulations, and building codes.
• Coordinate fire drills, safety audits, and risk assessments.
• Maintain emergency response procedures and incident logs.

Budgeting & Administration

• Prepare and manage the facility's operational budget.
• Oversee service charge administration, billing, and revenue tracking.
• Maintain records of contracts, maintenance schedules, and asset inventories.
• Generate monthly reports for management review.

Requirements

• Education: Bachelor's Degree in Facility Management, Engineering, Estate Management, or a related discipline.
• Experience: 3 - 5 years in commercial property/facility management (shopping malls or plazas preferred).

Skills:

• Strong communication and leadership abilities
• Solid understanding of building systems and plaza operations
• Experience working with retail tenants and vendors
• Proficiency in MS Office and facility management software