International Facilities Services (IFS) Group is one of West Africa's leading integrated facilities management and environmental services groups, providing: Integrated Facility Management, Technical Maintenance Services, Industrial Cleaning, Healthcare Support Services, Environmental & Sustainability Solutions, Engineering Projects, Cleaning Equipment & Chemical Distribution, Technology-enabled Facility Management.
We are recruiting to fill the position below: Job Title: Facilities Management Service Delivery & Helpdesk Manager
Location: Lagos Employment Type: Full-time
Description
Most help desks answer calls. We want a manager who makes a help desk run the business.
International Facilities Services Limited (IFS) is one of Nigeria's leading integrated facility management companies, trusted by blue-chip clients across aviation, maritime, telecoms, energy and commercial real estate. One of our flagship Lagos contracts is a large, high-profile, high-traffic facility, and we need someone to put its help desk at the centre of everything.
Every request. Every repair. Every planned maintenance task. Every report. All of it runs through you.
What you'll Own
A 24/7 FM help desk on our digital CMMS. Every job is logged, assigned, closed with evidence and confirmed back to the requester, with no exceptions.
A live performance dashboard and automated daily, weekly and monthly reports to management and the client.
The planned preventive maintenance (PPM) programme across HVAC, power generation, electrical, solar, plumbing and building fabric, delivered with our engineering team leads.
The client relationship on service delivery. You are the person they trust to get things done, especially when the pressure is on.
A help desk team you lead, and engineers you coach to use the system properly.
Requirements
An engineer, facilities manager or project manager who has RUN operations, not only planned them.
7+ years in facilities or property management, with 3+ years running a help desk, service desk or FM operation on a large, busy site.
Hands-on CMMS/CAFM experience (Maximo, Planon, Zoho, Fiix or Instanta or similar). You have set up work orders, PPM schedules, SLAs and dashboards yourself.
Comfortable with data. You know your KPIs and open jobs at any moment.
Confident with clients and senior leadership, and firm but fair with technical teams.
B.Sc. / HND in Mechanical, Electrical or Building Services Engineering, or Facilities Management. IFMA/IWFM, PMP/PRINCE2, ITIL or COREN is a plus.
Experience in events, hospitality, airports, malls or hospitals is a strong advantage.
Salary N300,000 - N500,000 per month.
Why this Role
A visible, flagship role with direct access to senior leadership.
Real authority to shape how service is delivered, and the tools to do it.
Competitive salary and benefits, and a clear path to senior operations leadership in a growing FM company.
Please use the job title as the subject line of your email.