Experiential Account Manager (creative Experiential Agency)

Key Responsibilities:

• Lead client engagement activities, serving as the primary strategic liaison and ensuring consistent delivery across experiential projects.
• Interpret and refine client briefs, transforming them into innovative, insight-driven experiential concepts.
• Provide leadership to cross-functional teams, including project execution, operations, design, and digital teams.
• Oversee end-to-end execution of experiential campaigns, brand activations, and events, ensuring quality and adherence to client expectations.
• Manage project timelines, workflows, and approval cycles, ensuring deliverables are met efficiently and to standard.
• Supervise budget development and execution, ensuring all activations remain within financial targets.
• Offer on-ground leadership, supervising event teams, promoters, and hostesses to maintain operational excellence.
• Ensure strict compliance with brand guidelines, client standards, and experiential best practices.
• Monitor and evaluate project performance, guiding the team in preparing comprehensive post-event reports and insights.
• Strengthen and grow client relationships, driving retention, upsell opportunities, and long-term partnership value.
• Implement internal processes and best practices that enhance efficiency, creativity, and client satisfaction.
• Support the social media team in showcasing the company's brand and client activations.
• Collaborate with digital teams to amplify experiential campaigns through engaging and timely content.

Key Requirements:

Qualifications

• Bachelor's Degree in Marketing, Mass Communication, Business Administration, Public Relations, or a related discipline.
• Minimum of 4 years' experience in client service, account management, experiential marketing, or event management.
• Previous experience managing corporate clients and multiple concurrent projects is highly desirable.
• Experience within an experiential marketing agency is strongly preferred