To integrate quality into the business to ensure that every customer contact is a demonstration of absolute dedication towards providing first time ideal solutions for the satisfaction of customer's immediate and future needs.
To organise meetings with employees to give feedback on shift performance from time to time
Effectively ensure that the quality of work is kept high at all times.
Effective control and monitoring of security measures to ensure effective operation and safe handling of material and equipment.
Completion of daily, weekly and monthly reports on time to meet deadlines.
Ensure DHL procedures are followed correctly and that all shipments are scanned and sorted into the correct bags/bins before collections.
After the material has been scanned and sorted into station bins make sure that the materials are in correct route and sapphire scanners are downloaded.
Ensure that the truckers collect all the material that are been scanned by sort area. Ensure that the Service Centre's are contacted if there is any material left behind.
Ensure that the Network is continuously updated with flight information; ensure that pre-alerts are in accordance with DHL standards; ensure that recovery details are obtained from destination gateways.
Ensure that the Network is continuously updated on shipment delays and provide timely feed-back on queries received.
Ensure that all systems are utilized to their full potential, these include C.A.L.M.S (Cargo Airline management system)
Ensure that backup equipment is available for emergencies.
Prepare and submit operations reports to the Snr GTW Manager & Gateway Director, when required. These reports serve the purpose of highlighting any operational problems and are to include the following: