Hospitality

Executive Housekeeper

Hilton Worldwide·Owerri, Imo, Nigeria·Full Time·Onsite
HospitalitydirectorFull TimeOnsite
-Closes Dec 19, 2026

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all.

We are recruiting to fill the position below:

Job Title: Executive Housekeeper

Job Identification: 224824 Location: Owerri, Imo Employment Type: Full Time Job Category: Housekeeping and Laundry

Job Description

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Executive Housekeeper, you’re not just overseeing daily housekeeping operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

Lead housekeeping operations: Direct all aspects of Housekeeping operations, including system management, budgeting, forecasting, inventory control, and policy implementation

Ensure high quality standards: Oversee and uphold cleanliness, service, and product quality standards in guest rooms, public spaces, restrooms, offices, and meeting areas

Collaborate on improvement projects: Partner with Property Operations and other departments on rehabilitation and capital improvement projects to enhance facilities

Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs

Uphold regulatory compliance: Ensure adherence to health and safety standards, particularly as related to proper usage of chemicals and cleaning supplies.

At a glance

Company

Hilton Worldwide

Location

Owerri, Imo, Nigeria

Employment

Full Time

Work style

Onsite

Experience

director

Valid until

December 19, 2026

Created

October 19, 2026

More opportunities

Similar roles you might like

Laundry Manager

Domeo Resources International (DRI)

Ozubulu, Anambra, nigeria

full-time

Location: Ozubulu, Anambra Department: Housekeeping / Laundry Operations Reports To: Executive Housekeeper / General Manager Job Summary The Laundry Manager is responsible for overseeing the daily operations of the hotel's laundry department, ensuring the efficient washing, drying, ironing, pressing, folding, and delivery of guest laundry, hotel linen, uniforms, towels, and other fabric items. The role involves supervising laundry staff, maintaining quality standards, controlling operating costs, managing laundry supplies, ensuring proper equipment maintenance, and enforcing hygiene and safety procedures. Key Responsibilities Laundry Operations Management: Supervise all daily laundry activities, including sorting, washing, drying, ironing, pressing, folding, and distribution. Ensure the timely processing of guest laundry, hotel linen, towels, uniforms, and other fabric items. Establish work schedules and procedures to ensure efficient workflow. Ensure that laundry items are handled according to their fabric types, colors, care instructions, and washing requirements. Monitor the quality of finished laundry to ensure cleanliness, freshness, proper pressing, and presentation. Coordinate laundry services with the Housekeeping, Front Office, Food and Beverage, and other hotel departments. Staff Management and Supervision: Supervise laundry attendants, washers, ironers, pressers, and other assigned staff. Prepare duty rosters and allocate responsibilities according to operational needs. Train employees on proper washing techniques, stain removal, equipment use, hygiene, and safety. Monitor staff attendance, punctuality, productivity, and professional conduct. Ensure that employees comply with hotel policies and departmental procedures. Identify training needs and recommend staff development initiatives. Quality Control and Fabric Care: Ensure that all laundry items meet the hotel's cleanliness and presentation standards. Inspect items for stains, damage, missing buttons, tears, and other defects before and after processing. Apply appropriate stain-removal techniques without damaging fabrics. Ensure correct washing temperatures, chemical dosages, and machine settings. Separate heavily soiled items and handle contaminated linen in accordance with approved infection-control procedures. Report damaged or unserviceable linen and garments to management. Ensure guest laundry is properly identified, tracked, and returned to the correct guest within the agreed timeframe. Linen and Inventory Management: Monitor the movement of bed sheets, pillowcases, towels, tablecloths, uniforms, and other hotel linen. Maintain accurate records of linen received, processed, issued, damaged, and discarded. Conduct regular linen counts and report shortages or discrepancies. Monitor laundry detergents, disinfectants, fabric softeners, stain removers, and other consumables. Prepare requisitions for supplies and coordinate with the Storekeeper and Procurement Department. Minimize linen losses, chemical wastage, and unnecessary replacement costs. Ensure that clean linen is stored separately from dirty or contaminated items. Equipment and Maintenance: Ensure the proper operation of washing machines, dryers, steam irons, pressing machines, and other laundry equipment. Conduct routine equipment inspections and report faults promptly. Coordinate preventive maintenance and authorized repairs with the Maintenance Department. Ensure that equipment is operated according to manufacturer instructions and safety procedures. Monitor water and electricity consumption and recommend measures to improve efficiency. Ensure that faulty or unsafe equipment is not used until it has been inspected and repaired. Health, Safety, and Hygiene: Enforce proper hygiene and sanitation standards throughout the laundry department. Ensure that staff use appropriate personal protective equipment when handling laundry chemicals and contaminated items. Ensure that detergents and other chemicals are properly labelled, stored, and handled. Maintain adequate ventilation and safe working conditions. Ensure that dirty and clean laundry follow separate handling and storage procedures. Prevent slips, falls, chemical exposure, and other workplace hazards. Ensure compliance with the hotel's health, safety, and environmental procedures. Cost Control and Budget Management: Monitor expenditure on laundry chemicals, water, electricity, equipment maintenance, and linen replacement. Implement measures to reduce unnecessary washing cycles, chemical wastage, and energy consumption. Ensure efficient use of laundry equipment and staff working hours. Monitor laundry productivity and identify opportunities for operational improvement. Recommend cost-effective laundry procedures without compromising quality. Report unusual expenses, equipment failures, and operational challenges to management. Guest Service and Interdepartmental Coordination: Ensure prompt and professional handling of guest laundry requests. Resolve complaints relating to delayed delivery, damaged clothing, stains, or missing items. Maintain accurate records of guest laundry received and returned. Coordinate with Housekeeping to ensure adequate clean linen is available for guest rooms. Support banquet, restaurant, and other departments with timely processing of table linen and uniforms. Escalate serious complaints and service failures to the appropriate manager. Reporting and Administration: Prepare daily, weekly, and monthly laundry operation reports. Maintain records of laundry volumes, linen movements, chemical consumption, equipment downtime, and staff productivity. Report damaged, missing, or condemned linen for management review. Maintain proper documentation of guest laundry transactions and departmental requests. Recommend improvements in service delivery, workflow, equipment utilization, and cost control. Key Performance Indicators (KPIs) The Laundry Manager's performance will be assessed based on: Timely processing and delivery of guest laundry and hotel linen. Quality and cleanliness of processed laundry. Reduction in lost, damaged, and unserviceable linen. Effective control of laundry chemicals and operating expenses. Staff productivity and adherence to work schedules. Equipment availability and preventive maintenance. Compliance with hygiene, health, and safety standards. Accuracy of linen inventory and operational records. Guest satisfaction and complaint resolution. Efficient use of water, electricity, and other resources. Qualifications and Requirements A minimum of an OND or HND in Hospitality Management, Hotel Management, Textile Care, or a related field with 3 - 5 years of relevant experience in laundry operations, preferably in a hotel or large hospitality establishment. Professional training or certification in laundry operations, housekeeping, or hospitality management will be an added advantage. Previous experience supervising laundry attendants and other operational staff. Good knowledge of fabric care, stain removal, washing techniques, ironing, and garment handling. Knowledge of laundry chemicals, equipment operation, and workplace safety procedures. Strong organizational, leadership, communication, and problem-solving skills. Ability to manage inventory, control costs, and maintain accurate records. Required Skills and Competencies: Laundry operations and fabric care management. Staff supervision and team leadership. Quality control and attention to detail. Linen inventory and stock management. Cost control and resource management. Knowledge of laundry chemicals and equipment. Health, safety, and hygiene management. Customer service and complaint resolution. Communication and organizational skills. Problem-solving and decision-making. Basic computer literacy and report writing. Working Conditions: The Laundry Manager will work primarily within the hotel's laundry department. The role may require standing for extended periods, supervising equipment operations, and working weekends, public holidays, or extended hours during periods of high occupancy and special events

6 days ago

Florist

Domeo Resources International (DRI)

Abia, nigeria

full-time

Main Function The Florist is responsible for designing, arranging, and maintaining fresh floral displays across the hotel's lobby, public areas, guest rooms, and event spaces, enhancing the property's luxury ambiance. Role Responsibilities Floral Arrangement & Design: Design and create fresh floral arrangements for the lobby, reception, restaurants, and public areas. Prepare bespoke floral arrangements for VIP guests, special occasions, and events. Refresh and maintain existing arrangements to ensure flowers remain fresh and presentable. Event & Public Area Décor: Coordinate with F&B and Events teams on floral requirements for banquets, weddings, and functions. Set up and dismantle floral décor for events as scheduled. Inventory Management Source, order, and manage inventory of flowers, plants, and floral supplies. Monitor stock levels and minimize wastage of perishable floral materials. Maintain floral equipment and storage areas in clean, working condition. Coordination Liaise with the Executive Housekeeper on public area floral standards and budgets. Coordinate with local vendors and suppliers for quality and cost-effective floral sourcing. Qualifications and Requirements Education and Certifications Candidates should possess an SSCE/OND; certification or apprenticeship in floristry is preferred. Minimum of 2 years' experience as a florist, preferably within a hotel, events, or hospitality setting. Skills Technical Skills: Floral design and arrangement Plant and flower care Inventory and vendor management Soft Skills Creativity Attention to detail Time management Aesthetic sensibility.

a month ago

Florist

Domeo Resources International (DRI)

Lagos, nigeria

full-time

Main Function The Florist is responsible for designing, arranging, and maintaining fresh floral displays across the hotel's lobby, public areas, guest rooms, and event spaces, enhancing the property's luxury ambiance. Role Responsibilities Floral Arrangement & Design: Design and create fresh floral arrangements for the lobby, reception, restaurants, and public areas. Prepare bespoke floral arrangements for VIP guests, special occasions, and events. Refresh and maintain existing arrangements to ensure flowers remain fresh and presentable. Event & Public Area Décor Coordinate with F&B and Events teams on floral requirements for banquets, weddings, and functions. Set up and dismantle floral décor for events as scheduled. Inventory Management Source, order, and manage inventory of flowers, plants, and floral supplies. Monitor stock levels and minimize wastage of perishable floral materials. Maintain floral equipment and storage areas in clean, working condition. Coordination Liaise with the Executive Housekeeper on public area floral standards and budgets. Coordinate with local vendors and suppliers for quality and cost-effective floral sourcing. Qualifications and Requirements Education and Certifications SSCE/OND; certification or apprenticeship in floristry is preferred. Minimum of 2 years' experience as a florist, preferably within a hotel, events, or hospitality setting. Skills Technical Skills: Floral design and arrangement Plant and flower care Inventory and vendor management Soft Skills: Creativity Attention to detail Time management Aesthetic sensibility.

2 months ago

Laundry Supervisor

Domeo Resources International (DRI)

Abuja, nigeria

full-time

Reports to: Executive Housekeeper Direct Reports: Laundry Attendants Main Function The Laundry Supervisor is responsible for overseeing the daily operations of the hotel's laundry and linen services, ensuring that all guest garments, staff uniforms, hotel linen, towels, tablecloths, napkins, curtains, and other fabric items are processed efficiently, hygienically, and to the highest luxury hospitality standards. The role ensures the proper operation of laundry equipment, effective supervision of laundry personnel, inventory control of linen and uniforms, quality assurance, cost control, and compliance with health, safety, and environmental regulations. The Laundry Supervisor is expected to maintain exceptional turnaround times, minimize linen losses, extend linen lifespan, and ensure that guests and operational departments receive clean, well-maintained linen and garments promptly. Role Responsibilities Laundry Operations Management: Supervise and coordinate the daily operations of the hotel's laundry facility. Ensure efficient washing, drying, ironing, pressing, folding, packaging, and distribution of all hotel linen, guest laundry, staff uniforms, and other fabric items. Monitor workflow to ensure timely processing and delivery of laundry items. Allocate daily work schedules and assignments to laundry personnel. Ensure all laundry requests are completed within established turnaround times. Coordinate with Housekeeping, Food & Beverage, Spa, Gym, and other departments to meet operational linen requirements. Ensure proper handling of delicate fabrics and specialty garments. Guest Laundry Services: Ensure all guest laundry, dry cleaning, and pressing services are handled professionally and confidentially. Verify that guest instructions regarding washing, ironing, stain removal, and special garment care are followed accurately. Ensure guest laundry is returned clean, neatly pressed, and within the promised delivery time. Resolve guest complaints relating to laundry services promptly and professionally. Maintain accurate records of guest laundry transactions. Linen & Uniform Management: Supervise the collection, sorting, counting, and distribution of hotel linen and staff uniforms. Monitor linen circulation between laundry, housekeeping, restaurants, banquet facilities, spa, gym, and other operational departments. Ensure sufficient stock levels of clean linen and uniforms are maintained at all times. Monitor linen usage and recommend replacement of damaged or worn-out items. Coordinate the issuance and return of employee uniforms. Maintain accurate linen and uniform inventory records. Ensure proper storage and organization of clean linen. Quality Assurance: Inspect washed, pressed, and finished linen and garments before distribution. Ensure all laundry items meet the hotel's quality standards. Monitor stain removal processes and garment finishing quality. Ensure damaged or defective linen is identified and removed from circulation. Maintain high standards of cleanliness, presentation, and fabric care. Conduct routine quality inspections and implement corrective actions where necessary. Equipment & Facility Management: Monitor the operation of washing machines, dryers, flatwork ironers, steam presses, drycleaning equipment, folding machines, and other laundry equipment. Ensure equipment is operated according to manufacturer guidelines. Report equipment faults and maintenance requirements promptly. Coordinate preventive maintenance with the Engineering Department. Ensure the laundry facility remains clean, organized, and safe at all times. Monitor the availability of detergents, chemicals, and laundry supplies. Inventory & Cost Control: Monitor consumption of detergents, chemicals, fabric softeners, stain removers, packaging materials, and other laundry supplies. Implement cost control measures to minimize wastage and unnecessary expenses. Conduct regular inventory counts of linen, uniforms, laundry chemicals, and consumables. Investigate linen shortages, losses, damage, and excessive replacement rates. Ensure proper handling and storage of laundry chemicals. Monitor utility consumption, including water, electricity, steam, and gas, and recommend efficiency improvements. Prepare periodic inventory and cost reports for management. Health, Safety & Hygiene: Ensure compliance with hotel hygiene standards, health regulations, and occupational safety requirements. Ensure proper handling, storage, and use of laundry chemicals. Enforce the use of Personal Protective Equipment (PPE) by laundry staff. Promote safe lifting techniques and proper machine operation. Report accidents, incidents, and unsafe conditions immediately. Ensure compliance with environmental policies relating to waste disposal and chemical management. Team Leadership & Staff Development: Supervise, motivate, and coordinate the activities of laundry personnel. Prepare duty rosters and work schedules. Conduct orientation and on-the-job training for new employees. Monitor employee performance and provide coaching and feedback. Ensure compliance with grooming, attendance, and disciplinary standards. Foster teamwork, accountability, and continuous improvement within the laundry team. Coordination & Communication: Liaise with the Executive Housekeeper, Housekeeping Supervisors, Restaurant Managers, Banquet Team, Spa, Gym, Engineering, and Procurement Departments. Coordinate linen requirements for conferences, banquets, weddings, and special events. Communicate operational challenges and resource requirements to management. Ensure smooth coordination between laundry operations and other hotel departments. Reporting & Documentation: Maintain daily laundry production records and operational logs. Prepare daily, weekly, and monthly laundry performance reports. Maintain records of guest laundry transactions, linen inventory, uniform issuance, equipment maintenance, and chemical consumption. Prepare reports on linen losses, damages, repairs, and replacements. Submit operational reports to the Executive Housekeeper. Compliance & Continuous Improvement: Ensure compliance with hotel policies, Standard Operating Procedures (SOPs), and luxury hospitality standards. Participate in departmental audits and quality inspections. Recommend improvements to laundry processes, equipment utilization, and workflow efficiency. Support sustainability initiatives, including water conservation, energy efficiency, and environmentally friendly laundry practices. Promote continuous improvement and operational excellence. Qualifications and Requirements Education and Certifications: SSCE / OND in any field; certification in laundry/textile care is an advantage. Experience: Minimum of 3 years' laundry operations experience, including some supervisory exposure, preferably in a hotel setting. Skills: Technical Skills: Laundry equipment operation Fabric care and stain treatment Inventory management Soft Skills: Supervisory leadership Attention to detail Time management Reliability.

2 months ago

Housekeeping Supervisor

Domeo Resources International (DRI)

Abuja, nigeria

full-time

Reports to: Assistant Executive Housekeeper / Executive Housekeeper Direct Reports: Room Attendants, Public Area Attendants Main Functions The Housekeeping Supervisor is responsible for supervising, coordinating, and monitoring the daily activities of the Housekeeping team to ensure that all guest rooms, suites, public areas, back-ofhouse facilities, and assigned operational areas are maintained to the highest standards of cleanliness, hygiene, comfort, and presentation expected of a superior luxury hotel. The Housekeeping Supervisor ensures that guestrooms are inspected before release for occupancy, housekeeping staff perform their duties efficiently, hotel standards are consistently maintained, and guest requests are attended to promptly. The role is also responsible for inventory control, quality inspections, staff supervision, training, health and safety compliance, and effective coordination with other departments to deliver exceptional guest experiences. Role Responsibilities Daily Housekeeping Operations: Supervise and coordinate the daily activities of Room Attendants, Public Area Attendants, Housemen, and other housekeeping personnel. Allocate daily work assignments and room schedules based on occupancy levels and operational requirements. Conduct daily departmental briefings before each shift. Monitor staff productivity and ensure timely completion of assigned tasks. Ensure guestrooms are cleaned and prepared in accordance with luxury hotel standards. Ensure public areas remain clean, presentable, and guest-ready throughout the day. Verify room status updates before releasing rooms for guest occupancy. Ensure all housekeeping activities comply with the hotel's Standard Operating Procedures (SOPs). Guest Room Inspection & Quality Assurance: Inspect all cleaned guestrooms, suites, VIP rooms, and public areas before releasing them for occupancy. Verify cleanliness, presentation, maintenance condition, guest amenities, linen quality, and room functionality. Ensure bathrooms, furniture, fixtures, flooring, lighting, and appliances meet hotel standards. Identify deficiencies and instruct staff to carry out immediate corrective actions. Conduct random quality inspections throughout the day. Ensure all guestrooms consistently meet superior luxury hospitality standards. Monitor room turnaround times and ensure rooms are available as scheduled. Guest Service & Satisfaction: Ensure housekeeping services exceed guest expectations. Respond promptly to guest requests for extra amenities, cleaning services, linen replacement, baby cots, extra beds, and special arrangements. Resolve housekeeping-related guest complaints professionally and promptly. Follow up with guests after complaint resolution to ensure satisfaction. Coordinate special room preparations for VIPs, honeymoon guests, birthdays, anniversaries, and long-stay guests. Promote a guest-focused service culture within the housekeeping team. Staff Supervision & Leadership: Supervise housekeeping employees during assigned shifts. Monitor employee attendance, punctuality, grooming, and professional conduct. Train newly recruited housekeeping staff on cleaning procedures, safety standards, and luxury service expectations. Coach employees to improve productivity, efficiency, and service quality. Conduct on-the-job training and refresher sessions. Provide regular feedback and assist in employee performance evaluations. Foster teamwork, discipline, accountability, and professionalism. Linen, Laundry & Uniform Control: Monitor daily linen distribution and collection. Ensure adequate supply of clean linen, towels, uniforms, and guest amenities. Coordinate with the Laundry Department regarding linen availability and replacement. Inspect linen quality before issuing to guestrooms. Monitor linen losses, damages, stains, and shortages. Ensure proper handling and storage of linen and uniforms. Maintain appropriate linen par levels. Inventory & Housekeeping Supplies Management: Monitor inventory of cleaning chemicals, guest supplies, toiletries, amenities, and housekeeping equipment. Verify daily issuance and return of housekeeping supplies. Ensure housekeeping stores remain organized and secure. Conduct regular inventory counts and stock verification. Report low stock levels to the Executive Housekeeper. Prevent wastage, misuse, theft, and unauthorized consumption of housekeeping materials. Ensure proper storage and labeling of cleaning chemicals. Coordination with Other Departments: Coordinate with the Front Office regarding room availability, early arrivals, late departures, and VIP room readiness. Liaise with Engineering to report maintenance defects and follow up until completion. Coordinate with Laundry for timely delivery of clean linen and uniforms. Work closely with Security regarding lost-and-found items and guest property. Collaborate with Food & Beverage during conferences, banquets, and special events requiring housekeeping support. Maintain effective communication with all operational departments. Health, Safety & Hygiene: Ensure compliance with hotel hygiene, sanitation, and infection prevention standards. Monitor proper handling, storage, and usage of cleaning chemicals. Ensure housekeeping employees wear appropriate Personal Protective Equipment (PPE). Maintain safe working practices at all times. Conduct routine safety inspections within housekeeping work areas. Report accidents, hazards, and unsafe conditions immediately. Ensure compliance with fire safety and emergency procedures. Lost & Found Management: Ensure all lost-and-found items are handled according to hotel policies. Maintain accurate lost-and-found records. Secure guest property until claimed. Coordinate with Security and Front Office regarding guest inquiries. Ensure timely documentation and reporting of recovered items. Reporting & Documentation Prepare daily housekeeping reports, room inspection reports, and shift reports. Maintain housekeeping attendance records and productivity reports. Document maintenance issues requiring Engineering intervention. Prepare inventory usage reports and linen control records. Submit operational reports to the Executive Housekeeper. Maintain accurate departmental documentation. Compliance & Continuous Improvement: Ensure compliance with hotel policies, SOPs, luxury hospitality standards, and statutory regulations. Participate in departmental meetings, quality audits, and training programmes. Recommend improvements to housekeeping procedures and operational efficiency. Support sustainability initiatives such as water conservation, energy efficiency, recycling, and waste reduction. Promote continuous improvement within the department. Qualifications and Requirements Education and Certifications: National Diploma (ND), Higher National Diploma (HND), or Bachelor's Degree in Hospitality Management, Hotel Management, Home Economics, Facility Management, or a related discipline. Experience: Minimum of 3 - 5 years of housekeeping experience in a reputable hotel. Skills Technical Skills: Room inspection standards Basic PMS room status entry Cleaning chemical handling. Soft Skills: Attention to detail Supervisory communication Reliability Team leadership.

2 months ago